[ref. k01318020] Office Supervisor

Overview:

Location: West Ashley Diagnostic Imaging

Responsibilities:

• Oversees daily front office operations
• Assists front office staff in understanding and implementing Center policies and procedures.
• Develops guidelines for prioritizing work activities, evaluating effectiveness, and modifying activities as necessary.
• Ensures that office is staffed appropriately.
• Helps front office employees establish deadlines for work assignment and completion.
• Monitors work status and progress.
• Identifies, analyzes, and resolves work problems.
• Assists in the recruiting, hiring, orientation, development and evaluation of clerical staff.
• Oversees and approves office supply inventory, ensures that mail is opened and processed; offices are opened and closed according to procedures.
• Ensures that patients are treated courteously by office staff and that other visitors are screened and properly directed.
• Ensures that requests for information are handled promptly and effectively.
• Works with other administrative staff to ensure efforts are coordinated and high quality patient care is provided.
• Participates in professional development activities
• Responsible for salary recommendations and completes performance reviews on all direct reports
• Resolves questions and problems and refers only the most complex issues to higher levels

Qualifications:

Required knowledge, skills and ability:

• PC, Computer and Keyboard skills:
• Ability to type 25 words per minute
• Proficient with MS Word, Outlook and Internet usage

Core Competencies:

• Commitment to Customer Care: consistently delivers superior service to all customers including patients, physicians, payers and fellow MedQuest employees; takes personal responsibility to serve both internal and external customers so that everyone is treated with the utmost respect.
• Results Oriented: Always shows initiative and reliability in getting the job done; differentiates between “activities” and getting results; focuses energy and effort on the right things so that tangible results are achieved, and goals are met.
• Personal Work Ethic: Models highest regard for the industry’s ethical and professional standards; demonstrates pride and personal interest in being a part of the business so that the company’s value and reputation are enhanced. Recognizes the symbiotic nature of giving one’s best to the company to get the best from the company.
• Building Business Partnerships: Cooperates with others while acting independently to get the job done; takes ownership for establishing productive relationships with fellow employees to gain joint understanding of priorities so that the greater good of the organization is everyone’s first concern.
• Creativity and Judgment: Seeks out (based on careful consideration of available facts) new or creative approaches to conducting business; takes advantage of business opportunities by using good judgment and applying creativity to overcome obstacles and increase effectiveness.

(Prioritized) Functional Competencies: to be prioritized and selected by the hiring manager.

Education:

• High School Diploma or GED

Experience:

• 3+ years of experience as a Patient Coordinator
• Fully trained in all aspects of front office duties
• Customer service background

Desidered Qualifications:

• Undergraduate degree
• Coursework in medical terminology and experience working in health care office management
• Supervisory experience strongly preferred