IT Helpdesk Technician

Overview:

About Us: At Moove, we pride ourselves on delivering top-notch IT solutions to support our dynamic and growing team. We are seeking a dedicated Help Desk Technician to join our IT department. This role is crucial in ensuring our employees have the technical support they need to perform their best.

Job Summary: As a Help Desk Technician, you will be the first point of contact for all IT-related issues. You will provide technical support, troubleshoot problems, and ensure smooth operation of our IT systems. This role requires you to work in the office one day a week, with the flexibility to work remotely the rest of the time.

Responsibilities:

• Provide first-level technical support to end-users via phone, email, and in-person.
• Troubleshoot and resolve hardware, software, and network issues.
• Install, configure, and maintain computer systems and applications.
• Document and track issues using our ticketing system.
• Assist with onboarding and offboarding of employees, including setting up accounts and hardware.
• Maintain inventory of IT equipment and supplies.
• Collaborate with other IT team members to escalate and resolve complex issues.
• Conduct regular system maintenance and updates.
• Provide training and support to end-users on various software and hardware.

Qualifications:

• Proven experience as a Help Desk Technician or in a similar role.
• Strong knowledge of Windows operating systems.
• Familiarity with remote desktop applications and help desk software.
• Excellent problem-solving and communication skills.
• Ability to work independently and as part of a team.
• Customer-oriented mindset with a focus on providing excellent service.
• Ability to work in the office one day a week.

Preferred Qualifications:

• Certifications such as CompTIA A+, Microsoft Certified Professional (MCP), or similar.
• Experience with network troubleshooting and basic network administration.
• Knowledge of ITIL practices.