Customer Service

We are offering a contract to hire employment opportunity in the healthcare industry for a Customer Service role based in Washington, District of Columbia. In this role, you will be primarily responsible for providing customer service for the elderly, assisting with day-to-day operations, and ensuring the smooth running of our services.

Responsibilities:

• Provide outstanding customer service to our elderly clients, ensuring their needs are met efficiently.
• Assist in daily operations, ensuring the smooth execution of all tasks.
• Use data entry skills to process customer information and maintain accurate records.
• Engage in both inbound and outbound calls, addressing customer inquiries and resolving issues.
• Utilize Microsoft Excel and Microsoft Word for various administrative tasks.
• Perform order entry tasks and ensure all customer orders are accurately recorded.
• Provide assistance to seniors with food boxes and their shopping carts, ensuring their safety and comfort.
• Handle email correspondence, responding to customer inquiries in a timely and professional manner.
• Schedule appointments as necessary, ensuring efficient time management.
• Lift up to 30 pounds as part of daily tasks, ensuring the safety and well-being of our clients. • Proven experience in a customer service role, preferably in the healthcare sector
• Proficiency in handling inbound and outbound calls
• Experience in a call center environment would be advantageous
• Strong data entry skills with attention to detail
• Ability to correspond professionally via email
• Proficiency in Microsoft Word and Excel
• Experience in order entry and processing
• Ability to schedule appointments accurately and efficiently
• Excellent communication and interpersonal skills
• A patient and empathetic approach to customer service
• Knowledge of healthcare industry procedures and terminology would be beneficial.