Customer Service

apartmentRobert Half placeWashington calendar_month 

We are offering a contract to hire employment opportunity in the healthcare industry for a Customer Service role based in Washington, District of Columbia. In this role, you will be primarily responsible for providing customer service for the elderly, assisting with day-to-day operations, and ensuring the smooth running of our services.

Responsibilities:

  • Provide outstanding customer service to our elderly clients, ensuring their needs are met efficiently.
  • Assist in daily operations, ensuring the smooth execution of all tasks.
  • Use data entry skills to process customer information and maintain accurate records.
  • Engage in both inbound and outbound calls, addressing customer inquiries and resolving issues.
  • Utilize Microsoft Excel and Microsoft Word for various administrative tasks.
  • Perform order entry tasks and ensure all customer orders are accurately recorded.
  • Provide assistance to seniors with food boxes and their shopping carts, ensuring their safety and comfort.
  • Handle email correspondence, responding to customer inquiries in a timely and professional manner.
  • Schedule appointments as necessary, ensuring efficient time management.
  • Lift up to 30 pounds as part of daily tasks, ensuring the safety and well-being of our clients. • Proven experience in a customer service role, preferably in the healthcare sector
  • Proficiency in handling inbound and outbound calls
  • Experience in a call center environment would be advantageous
  • Strong data entry skills with attention to detail
  • Ability to correspond professionally via email
  • Proficiency in Microsoft Word and Excel
  • Experience in order entry and processing
  • Ability to schedule appointments accurately and efficiently
  • Excellent communication and interpersonal skills
  • A patient and empathetic approach to customer service
  • Knowledge of healthcare industry procedures and terminology would be beneficial.
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