Remote Customer Service Rep - Starting Monday, 1/6/2025 - Louisville

Overview:

This is a Bring Your Own Device (BYOD) role. In order to be considered for this position you must maintain your own personal at home working equipment that meets the following system requirements:

System Specs

In order to “pass” system requirements, you will need to make sure the machine you are using follows this criteria:

• It is NOT a Mac
• It is NOT a Chromebook
• It is NOT a tablet or phone or iPad
• It does have the following:
• Connected to the ethernet as WiFi needs to be disabled. If you are NOT connected via an ethernet cable, SRW closes when detected WiFi is enabled so users needs to manually disconnect from WiFi
• Operating system: Win 10 22H2 or Win 11 - Windows 10 with build 10.0.22621 and up
• Processor: i5 (or higher) or AMD Ryzen5 (or higher)
• RAM: Minimum of 8 GB
• Hard Drive available space: Minimum of 10 GB
• Upload speeds: minimum 10 mbps
• Download speeds: minimum 25 mpbs
• Anti-virus software loaded to the machine
• All Window’s updates will need to be completed
• We do highly recommend using the following, however Bluetooth versions of these items are permissible:
• USB Wired Keyboard
• USB Wired Mouse
• USB Wired Webcam
• Wired Headset
• REQUIRED:
• 2 (Dual) working monitors

Please Note:

1. After the submission of your application, you will receive an email to complete a virtual interview via our online interviewing platform/tool, “Verint”. This online interview MUST be completed for prompt consideration of employment applications as it takes the place of an in-person/telephone interview.
2. After successful completion of the Verint interview, you will receive an email to complete a system validation to ensure your at home working equipment meets the system requirements outlined above. This validation MUST be completed for prompt consideration of employment applications.

Paid Training Start Date: Monday, January 6, 2025

Training Hours: Monday thru Friday 9am - 5:30pm EST (3 weeks + 2 weeks nesting)

• Please note: During Training, you will be assigned a set work schedule within the indicated hours of operation listed above.

Build Your Future! Come join our thriving team as a Remote Customer Service Representative! We are seeking ambitious, self-motivated and driven people just like you for a rewarding career in the customer service arena.

• Work from home
• Paid training
• Team-oriented work environment
• Growth opportunity
• Generous bonus opportunity
• Comprehensive benefits package available: including medical, dental and vision, 401k retirement plan with employer matching, paid time off and paid holidays!

Responsibilities:

In This Role, You Will:

• Communicate via inbound telephone calls with consumers.
• Provide prompt resolution to customer inquiries by providing appropriate and accurate information. Accurately document and update records in required systems.
• Follow up in a timely manner to ensure customer satisfaction.
• Understand all programs, systems, and procedures necessary to perform job effectively.
• Maintain diplomacy and tact when dealing with upset or escalated calls. Escalate customer complaints and/or calls through the appropriate channel to management.
• Knowledge, understanding, and compliance with all applicable Federal and Local laws and regulations as directed by management or during training.
• Knowledge, understanding, and compliance with company policies and procedures.
• Provide feedback to management concerning possible problems or areas of improvement.
• Perform other duties as assigned by management.

Qualifications:

Ideal Candidate Qualifications:

• High School Diploma required. Bachelor’s Degree or if undergraduate, with relevant work experience preferred.
• Previous customer service and/or call center experience preferred.
• Ability to maintain the highest level of confidentiality.
• Proficient personal computer skills, including Microsoft Office. Excellent interpersonal, written, and oral communication skills.
• Ability to work in a team fostered environment.
• Ability to work in a multi-tasked environment.
• Ability to prioritize and organize work.
• Ability to adapt to a flexible schedule.

For Remote Positions: The minimum internet speed requirements for remote work are as follows:

• Broadband internet connection (No DSL, or Dial Up)
• Hard wired connection required (no Wi-Fi, Wi-Fi hotspots)
• Speed Test Results: 25 mbps download, 20 mbps upload

Note:

• Camera requirements – Cameras are required to be on during training from start to end of each shift (not including breaks and lunches)

This job description is not an exclusive or exhaustive list of all job functions that a team member in this position may be asked to perform. Duties and responsibilities can be changed, expanded, reduced, or delegated by management to meet the business needs of the company.

We provide Equal Employment Opportunity for all individuals regardless of race, color, religion, gender, age, national origin, marital status, sexual orientation, status as a protected veteran, genetic information, status as a qualified individual with a disability and any other basis protected by federal, state or local laws.

TSISP

Pay Range: USD $15.00 - USD $15.00 /Hr.