Technical Support Specialist II (Tier 2)
Reddaiah inc Dulles
Location : Dulles, VA
Rate :$45/hr on C2CQualifications
- Minimum three years of progressive and continuous experience providing technical support
- Must hold an A+ certification
Technical Support Specialist II will provide full customer service to internal/external customers. Duties to include:
- Complete complex troubleshooting
- Coordinate with third-party components (AWS, GCP, CBP, Airlines DCS support, Airport IT Help desk)
- Assist with PC Refresh activities
- Track and analyze logs
- Run training and product demonstrations
- Participates in all phases of IT systems development
- Assist with similar IT related tasks as required
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