AML Compliance Specialist - Austin - ref. e98546515
MMC Group Austin
Position:AML Compliance-36582
Process disputes by researching claims, entering data in multiple databases, and contacting customers regarding the disposition of claims
Issue adjustments for refunds and/or charges
Identify opportunities for process improvements in customer service that lead to higher standard of service for our client’s customers. This includes tracking claims and calls to the Dispute team to identify trends and provide 180 degree feedback to trainers, team leaders or other appropriate individuals
High aptitude for resolving customer issues on a first call basis
Excellent communication skills both written and verbal
Positive / helpful attitude with both internal and external customers
Professional demeanor
Strong math skills
Proficient in MS Word, Excel and Access
Location: Austin, TX,78701
Pay:18.00 HRShift:Day shift
AML Compliance is responsible for researching and resolving disputes submitted to our client’s customer Service department. This includes but is not limited to handling inbound or outbound calls from/to Our client’s customers, CSII level Agents, or other individuals throughout the Company in order to assist in resolving a customer issue.Bilingual/Spanish helpful.
Responsibilities:
Resolve calls on the Dispute line regarding charge backs (disputes)Process disputes by researching claims, entering data in multiple databases, and contacting customers regarding the disposition of claims
Issue adjustments for refunds and/or charges
Assist Team Leaders and Managers as necessary
Special projects as assigned, to include working with Risk Management/Compliance Department on needs for ID Verification, ACH Processing, etc.Identify opportunities for process improvements in customer service that lead to higher standard of service for our client’s customers. This includes tracking claims and calls to the Dispute team to identify trends and provide 180 degree feedback to trainers, team leaders or other appropriate individuals
Assist with training as needed
Skills/Education/Experience:
Two years’ experience in Customer Experience; call center environment and/or charge-backs experience preferredHigh aptitude for resolving customer issues on a first call basis
Excellent communication skills both written and verbal
Positive / helpful attitude with both internal and external customers
Professional demeanor
Strong math skills
Proficient in MS Word, Excel and Access
Bilingual in Spanish a plus
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