Customer Service Representative

We are offering a contract-to-hire employment opportunity for a Customer Service Representative in the Telecom Services industry, located in BUFFALO, New York, 14228, United States. As a Customer Service Representative, you will be tasked with handling customer inquiries, scheduling, maintaining customer records, and ensuring a quality customer experience throughout the entire process.

Responsibilities:

• Respond to and resolve customer inquiries in a timely manner.
• Monitor customer accounts and take appropriate action when necessary.
• Manage both inbound and outbound calls effectively.
• Schedule appointments and resolve any related issues.
• Ensure quality customer experience throughout the installation process.
• Use Microsoft Excel and Microsoft Word for data entry and email correspondence.
• Proficiency in handling inbound and outbound calls
• Demonstrated ability to provide exceptional customer service
• Experience with data entry and order entry tasks
• Proficient in Microsoft Excel and Microsoft Word
• Ability to handle email correspondence professionally and efficiently
• Experience in scheduling appointments
• Knowledge of the telecom services industry
• Must possess strong communication and interpersonal skills
• Ability to work in a fast-paced environment
• Ability to multitask and prioritize tasks effectively
• Attention to detail and problem-solving skills
• Ability to work in a team and independently.