IT Manager

We are seeking a proactive and experienced IT Manager for our manufacturing client. This role focuses on managing ERP systems, providing helpdesk support, and ensuring seamless IT operations to support business objectives. The ideal candidate will have a strong background in ERP systems and troubleshooting, helpdesk management, and manufacturing IT environments.

Key Responsibilities:

• Oversee the maintenance, configuration, and reliable operation of the ERP system.
• Collaborate with departments to identify ERP requirements, implement solutions, and optimize system performance.
• Manage system upgrades, patches, and troubleshooting to ensure minimal disruption to operations.
• Address and resolve IT incidents, escalating complex issues as necessary.
• Maintain a ticketing system to track, prioritize, and report on support requests.
• Monitor and maintain the company’s IT infrastructure, including servers, networks, and hardware.
• Ensure cybersecurity measures are in place to protect company data and systems.
• Align IT strategies with the company’s business objectives and manufacturing processes.
• Collaborate with production teams to ensure IT systems support manufacturing workflows and processes.
• Manage and troubleshoot technology related to production equipment and systems.
• 5+ years of experience in IT, including ERP system support and helpdesk management.
• Strong knowledge of ERP systems used in manufacturing (e.g., SAP, Oracle, Microsoft Dynamics).
• Proficiency in managing IT infrastructure, networks, and cybersecurity.
• Excellent problem-solving, project management, and communication skills.
• Experience in a manufacturing or industrial setting.
• Relevant certifications (e.g., ITIL, PMP, or ERP-specific certifications) are a plus.