Customer Service Representative

Overview:

Responsible for multi-site entering and processing orders, researching customer issues, preparing correspondence, managing portal requirements, and fulfilling customer needs to ensure customer satisfaction.

Schedule:

This position is HYBRID role - we allow for days working in the office as well as at home with reliable internet connection. The training period would be required to be on-site for.

Monday - Thursday (any overtime maybe required on Friday depending on customer order volumes)

Responsibilities:

1. Receives, addresses, resolves, and responds to customer complaints, inquiries, and interactions in a timely manner.
2. Accurately enters and processes purchase orders.
3. Assists in customer account management and administration.
4. Drives process improvement to ensure quality and on-time product delivery.
5. Communicates and coordinates across internal departments.
6. Maintains clean and accurate order system, ensuring order and delivery status are achieved as expected.
7. Identifies shortfalls and areas for improvement in order entry and delivery processes and makes recommendations to resolve. Operates with a continuous improvement mindset.
8. Upholds company practices, policies, and procedures as it relates to the customer and the execution of work.
9. May assist with scheduling and releasing job orders to the floor.
10. Performs other duties as assigned.

Qualifications:

Education and/or Experience Associates Degree in related field; or 3 to 5 years related experience and/or training; or equivalent combination of education and experience.

• Ability to investigate and uncover information related to customer complaints or issues.
• Effective interpersonal, written, and verbal communication skills.
• Solid customer service skills, ensuring customer satisfaction.
• Strong organizational and time management skills.
• Good problem-solving and analysis skills.