Tier 1 Technical Support Specialist

We are looking for a Technical Support Specialist to assist internal users with business applications, POS, hardware and software system problems. To be successful in this role you must have excellent analytical and problem-solving skills and superior interpersonal skills that will allow you to communicate with users and solve technical related problems quickly and efficiently.

• Respond to internal business users’ queries in a timely and accurate manner.
• Provide technical support to Tier 1 front-line calls, tickets, and alerts while ensuring superb customer service
• Handle Tier 1 inbound calls
• Basic understanding of system software and hardware
• Basic understanding of operational procedures
• Escalate problem tickets within department guidelines when unable to resolve
• Basic understanding of ticketing system to open / close tickets
• Assist with Alerts and Self- Service Incidents
• Follow up on dispatched tickets

REQUIREMENTS

Education:

• Some College preferred or equivalent experience
• Preferred A+, CCNA, or Net + Certifications

Experience:

• Preferred technical support experience or similar customer support role
• Excellent communication and problem-solving skills
• Ability to troubleshoot and prioritize tasks
• Multi-tasking abilities
• Basic understanding of computer concepts (PC fundamentals, Operating systems)
• Ability to type 30 words per minute