Patient Advocate - Guntersville, AL

Job Description – Guntersville, AL

Patient Advocate Representative

Bilingual (Spanish) speakers are a plus, but not required.

What You'll Do:

• Ensure compliance with all state and federal HIPAA regulations.
• Conduct home and field visits as needed.
• Champion patients’ needs in securing government services.
• Collaborate with external government agencies.
• Demonstrate strong written and verbal communication skills.
• Provide top-notch customer service to patients, hospital staff, agency workers, management, and coworkers.
• Stay self-motivated, dependable, and adaptable in a dynamic environment.

Bonus Points For:

• Previous Medicaid experience
• Experience in a medical office or hospital setting
• Insurance verification experience
• Familiarity with hospital systems like EPIC, Cerner, or Citrix

What You Need:

• High school diploma or GED (some college preferred)
• 1+ years of hospital experience
• Experience with state and federal programs
• Valid driver’s license
• Ability to lift at least 25 pounds
• Reliable transportation and proof of insurance
• Ability to pass a background check and drug screening
• Minimum 2 years of customer service experience, preferably in healthcare or a similar industry
• Basic office equipment proficiency (phone, fax, computer, email)
• Typing speed of at least 30 words per minute
• Bilingual (Spanish) is a plus

• We value and support our employees with comprehensive health, dental, and vision insurance.
• Plan for your future with our 401k option.
• Work in a friendly and inclusive environment where your contributions make a real difference.