Customer Service Representative

PLEASE NOTE: THIS ROLE IS ONSITE THE FIRST THREE WEEKS FOR TRAINING, THEN IT IS FULLY REMOTE!

Responsibilities:

• Respond to customer inquiries through phone calls, emails, and live online chats, ensuring a high level of customer satisfaction.
• Handle cancellation of memberships, ensuring the process is smooth and customer-friendly.
• Assist current customers in renewing their memberships, providing information on available discounts and upselling when appropriate.
• Monitor customer accounts regularly, taking necessary actions based on account status.
• Utilize tools such as Outlook, MS Teams, Zen Desk, and Dial Pad to effectively perform tasks and manage customer interactions.
• Leverage prior customer service experience, preferably in a call center, to provide exceptional service to our customers.
• Perform data entry tasks and schedule appointments as required.
• Proficiency in answering inbound calls and handling inbound outbound calls in a professional manner.
• Experience in a call center customer service environment.
• Strong customer service skills and the ability to resolve issues effectively.
• Accurate data entry skills and ability to handle order entry tasks.
• Proficiency in managing email correspondence professionally and promptly.
• Proficient in Microsoft Excel and Microsoft Word.
• Excellent problem-solving skills and the ability to handle difficult situations.
• Strong communication skills, both written and verbal.
• Ability to work in a team environment and contribute to team goals and objectives.
• Excellent time management skills and the ability to prioritize tasks effectively.
• High attention to detail and the ability to work accurately in a fast-paced environment.
• Strong organizational skills and the ability to manage multiple tasks simultaneously.
• Willingness to learn and adapt to new technologies and processes.
• Ability to maintain a high level of confidentiality in handling customer information.
• Strong interpersonal skills and the ability to build positive relationships with customers.

If you think you are a good fit for this role please apply and then give us a call at: 952-473-0442. Thank you!