Systems Administrator

Overview:

This role is required to be onsite for a minimum of 4 days per week.The role will be based out of one of our corporate offices, including Chantilly, VA; Virginia Beach, VA; California, MD; Washington, DC; Beavercreek, OH; or San Diego, CA.

Responsibilities:

• Provide tier 1 and tier 2 end user support for all hardware and software issues.
• Provide onsite and remote support.
• Manage and resolve help desk tickets.
• Windows 11 Imaging.
• Office 365 administration, with an emphasis on SharePoint Online and Teams administration
• Onboarding new hires and offboarding employees.
• Issue, manage, and install certifications to include, email certifications and CAC card readers.
• Installs and maintains local area network hardware and software including servers, peripherals, network nodes, terminals, and wiring.
• Evaluates local area network hardware and software requirements and capabilities and makes recommendations; handles related site-specific needs as required.
• Coordinates installation of hardware and software by others; coordinates third-party maintenance for network hardware, software, and telecommunications services.
• Provides support to and trains users in local area network administration and usage of company email, conference bridge, cell phone setup, and standard PC utilization.
• Monitors and maintains network stability.
• Maintains a current asset inventory and asset assignment information.
• On-site point of contact.

Qualifications:

Required skills:

• Bachelor’s or Associate's degree in a related field with at least five years of IT administration experience.
• Experienced with Office 365 products and administration, including Excel, Word, Access, Outlook, Visio, PowerPoint, and Teams
• Experience working with Windows 11 workstations.
• Excellent customer service
• Manage and maintain Active directory
• Basic understanding of hardware and software issues.
• Basic understanding of network peripherals such as printers, scanners, audio, and video devices
• Able to troubleshoot issues and escalate when needed.
• Language skills to read, comprehend, and interpret documents and procedure manuals to respond to user questions.
• Must possess detail orientation and ability to work in a fast-paced work environment.
• Basic level analytical and creative problem-solving skills to define problems, collect data, establish facts, and draw conclusions.
• Ability to apply common sense understanding to carry out instructions in written, oral, or diagram form and deal with problems involving several concrete variables in standardized situations.
• Basic analytical ability to synthesize relatively complex or diverse information; collect and research data; utilize intuition and experience to complement data.
• Demonstrated problem-solving skills to identify and resolve problems in a timely manner; gather and analyze information skillfully; develop alternative solutions.
• Interpersonal skills to work well with individuals and small and large groups, provide high quality customer service, and focus on solving conflict and remaining open to others’ ideas.
• Ability to communicate effectively orally and in writing and explain technical concepts in non-technical terms to clients and staff.
• Ability to multi-task and handle multiple priorities simultaneously.
• Adept at planning and organizing and identifying priorities and changing same when appropriate.
• Must be a US Citizen.

• Microsoft Certified, preferred
• A+, preferred
• Security+, preferred