Customer Service Representative

We are offering a short term contract employment opportunity for a Customer Service Representative in Franklin, Tennessee. The successful candidate will be an integral part of our team, handling customer service calls, maintaining accurate customer records, and resolving customer inquiries.

• Respond to various inquiries and issues via customer service calls and live chats
• Handle communications such as faxes, emails, and voicemails from consumers, e-commerce customers, and retail accounts
• Maintain accurate customer records and process customer credit applications efficiently
• Assist with customer returns and order maintenance
• Collaborate directly with sales representatives as required
• Run periodic reports and monitor customer accounts, taking appropriate action when necessary
• Schedule appointments and manage data entry tasks
• Use Microsoft Word and Excel for various tasks
• Handle both inbound and outbound calls, ensuring the best experience for our customers. • Proficiency in answering inbound calls with professionalism and courtesy.
• Prior experience in call center customer service is crucial.
• Exceptional customer service skills, including the ability to empathize and build relationships.
• Fast and accurate data entry skills.
• Ability to handle email correspondence efficiently, ensuring timely and appropriate responses.
• Experience in handling both inbound and outbound calls effectively.
• Proficient in Microsoft Excel, able to create spreadsheets, use formulas, and interpret data.
• Knowledge of Microsoft Word, capable of creating and editing documents.
• Experience in order entry, ensuring accuracy and speed.
• Ability to schedule appointments, manage calendars, and coordinate with other team members.