Medical Scheduler

We are offering a contract to hire employment opportunity for a Medical Scheduler in the Non-Profit industry, based in Colchester, Vermont. The role primarily involves coordinating staff schedules, managing patient assignments, and providing comprehensive administrative support.

• Coordinate staff schedules and track daily schedules to ensure smooth operations.
• Assign patients to the appropriate team members for efficient service delivery.
• Receive and handle team phone calls, triage as necessary, and respond to inquiries.
• Maintain effective communication with field staff and the Clinical Team Manager.
• Provide administrative support including scheduling meetings, taking minutes, and ensuring timely workflow processes.
• Type, proofread, and send correspondence, create and maintain documents, and compile reports.
• Prepare lab requisitions, order and maintain office supplies, and establish on-call schedules.
• Assist with preparations for weekend work to ensure continuity of service.
• Adhere to confidentiality policies, provide exemplary customer service and demonstrate accountability and follow-through.
• Use skills in answering inbound calls, assisting patients, call center customer service, and basic medical terminology. • Proficiency in answering inbound calls in a timely and professional manner
• Ability to assist patients with scheduling their medical appointments and procedures
• Experience in a call center customer service role, preferably within a medical setting
• Knowledge of basic medical terminology to facilitate effective communication with patients and medical staff
• Strong organizational skills to manage multiple schedules and appointments
• Excellent interpersonal skills to interact with patients, medical staff, and other stakeholders
• Proficiency in using scheduling software and other relevant computer applications
• Ability to handle sensitive patient information with discretion and in compliance with privacy laws and regulations
• Excellent problem-solving skills to handle scheduling conflicts and other related issues
• Ability to work in a fast-paced environment and handle high stress situations.