Campground Coordinator at The Wilds

Overview:

In this role, you'll oversee all campground functions, drive service offerings, and lead a team committed to excellence. If you have a strong background in customer service management and are ready to make a positive impact, we want to hear from you!

The Campground Coordinator oversees daily operations of the Hellbender RV campground, including maintenance of grounds, wash areas, camp store, parking lot/booth, and sports courts.

Responsibilities:

Operations Management:

• Oversee all campground functions, including the camp store, wash areas, sport courts, and parking.
• Manage inventory levels for the camp store and amenities, ensuring efficient stock rotation and timely replenishment to meet guest needs.
• Ensure a safe, clean, and family-friendly environment with fully operational amenities.
• Manage repairs, maintenance, and capital improvement projects, quickly resolving facility issues.
• Maintain appropriate staffing levels, including recruiting, hiring, onboarding, and training team members.

Guest Experience and Service:

• Maximize camper registration, store sales, and ancillary revenue through promotion and service offerings.
• Champion the "Make it G.R.E.A.T." program, ensuring all staff deliver exceptional guest service.
• Monitor and implement safety plans and emergency response protocols.
• Oversee guest service and inventory management systems, training team members as needed.

Reporting and Collaboration:

• Review daily, weekly, and monthly reports to track performance and expenses.
• Communicate regularly with the Director of Operations and maintain cooperative relationships with all associates.
• Develop and manage training programs and staff incentive plans, ensuring clear communication with Human Resources.
• Support long-term planning for Guest Services policies and practices, while implementing sustainable practices.

Qualifications:

Education and Experience:

• High school diploma or equivalent required.
• 3-5 years of experience in a related customer service management role required.
• Outdoor/camping experience preferred.

Skills and Abilities:

• Excellent customer service skills with the ability to positively relate to and resolve guest-related issues.
• Strong verbal and written communication skills.
• Proven administrative and organizational skills.
• Independent decision-making and problem-solving abilities within job parameters.
• Ability to plan and organize work efficiently without direct supervision.
• Ability to develop and maintain cooperative relationships with team members.

Certifications and Other Requirements:

• CPR/first aid training within 6 months of hire, with successful completion of annual training thereafter.
• Ability to work a flexible schedule from mid-April to early November, including evenings, weekends, and holidays.
• Ability to cover overnight shifts during staffing emergencies.
• Valid motor vehicle operator’s license and good driving record required.
• Ability to pass a pre-employment drug screening and an annual criminal history background check.
• Adherence to standard operating procedures, including safety protocols.