Business Analyst II - Advancement and Alumni Engagement

Discover Your Career at Emory University:

Emory University is a leading research university that fosters excellence and attracts world-class talent to innovate today and prepare leaders for the future. We welcome candidates who can contribute to the diversity and excellence of our academic community.

Description:

AAE is a high-performance team built on innovative ideas, trust, and accountability. We foster collaborative connections and value Diversity, Equity, and Inclusion. We are currently seeking a Business Analyst II.

This position will report to the Applications Developer IV.

KEY RESPONSIBILITIES:

• Coordinates efforts to ensure that information systems support departmental objectives and information management needs.
• Supports efforts to ensure that information systems upholds overall organizational mission and objectives.
• Works closely with departmental customers to conduct business analysis and identify business objectives and requirements.
• Assists in the development of technology plans and strategies.
• Coordinates the planning and implementation of systems related projects.
• Maintains a high level of client satisfaction with Information Services as provided to assigned clients.

ADDITIONAL JOB DETAILS:

In addition to the duties outlined above, the Business Analyst II may be required to:

• Create reports and dashboards with data visualization tools.
• Manage or support the loading or transferring of data between various campus information systems, third-party vendors; CRM and division databases.
• Manage data, project support, reporting, refinement, and enhancement, and advise on best practices for data conformity.
• Serve as central project management point for all relevant stakeholders on medium to large data projects.
• Represent the department or serve as primary contact working with other departments across the division/University.
• Within Salesforce, this role will focus on configurations, documentation, and case support.
• Provide ongoing user support, training, and technical consultation.

MINIMUM QUALIFICATIONS:

• Bachelor's degree and five years of position specific subject matter knowledge and/or experience in planning and applying information technology to one or more business functions OR equivalent combination of experience, education, and training.

PREFERRED QUALIFICATIONS:

• Successful candidates will possess strong organizational, written, and verbal communication skills and possess the ability to manage multiple projects simultaneously.
• Strong interpersonal skills, adept at problem-solving with the ability to navigate a complex work environment and manage multiple projects simultaneously.
• Commitment to delivering excellent customer service, the ability to work collaboratively, and comfort working with ambiguity.
• Possess a high level of professionalism and commitment to confidentiality with sound judgment and discretion.
• Experience working with various technologies including advanced knowledge and experience with Microsoft Office Suite, mass email applications, relational databases, project management software, PL-SQL Developer, and CRM systems.
• An aptitude in mastering new software, applications, and databases.
• Prior experience in advancement, fundraising, alumni engagement, non-profit, or a university setting.
• Salesforce CRM experience and/or certifications.
• Experience and interest in learning new technical languages including but not limited to SQL, JavaScript, Amp script, SSJS, and HTML/CSS.

Emory reserves the right to change remote work status with notice to employee.

Inquiries regarding this policy should be directed to the Emory University Department of Equity and Inclusion, 201 Dowman Drive, Administration Building, Atlanta, GA 30322.

Please note that one week advance notice is preferred.