Help Desk Analyst II - Scottsdale

You will be responding to customer queries, running diagnostic programs, isolating problems, and determining and implementing solutions.

Responsibilities:

• Handle an average of 10 customer tickets per day
• Utilize technologies such as Intune, Ubiquiti, MS365, Outlook, and SharePoint to resolve customer issues
• Collaborate with Managed Service Providers (MSP) for escalated issues
• Maintain an up-to-date knowledge of Android Development, Cisco Technologies, Citrix Technologies, Mac Computers, and Microsoft
• Use Active Directory to manage user accounts and access controls
• Assist with the configuration and management of Apple Devices and Computer Hardware
• Carry out deployment tasks as necessary
• Leverage skills in Configuration Management to ensure systems are running optimally
• Demonstrated knowledge and proficiency with Intune, Ubiquiti, MS365, Outlook, and SharePoint
• Solid experience with Cisco Technologies.
• Knowledge of Citrix Technologies.
• Proficiency in using and troubleshooting Mac Computers.
• Familiarity with Microsoft software and services.
• Experience with Active Directory is required.
• Proven experience and proficiency with Android and Apple Devices.
• Good understanding of Computer Hardware.
• Experience with Configuration Management.
• Prior involvement with Deployments in a professional setting.
• Must have excellent problem-solving skills.
• Excellent communication skills, both written and verbal.
• Ability to work in a team environment.
• Strong customer service orientation.
• Willingness to stay updated with system information, changes, and updates.
• Bachelor's degree in Computer Science, Information Technology, or related field is preferred.