[ref. j851121] Learning and Development Manager (LDM) - Robert Half

Key Responsibilities:

• Identify and integrate the latest trends in learning theory and technology to enhance training programs.
• Conduct needs assessments to develop and deliver high-quality training initiatives.
• Collaborate with leadership to design, implement, and facilitate learning programs that align with the Agency’s strategic goals.
• Ensure compliance with legally required training, including Discrimination and Harassment Prevention.
• Develop engaging marketing and training materials to promote professional growth opportunities.
• Oversee organization-wide employee engagement activities and measure program effectiveness through reports and data analysis.
• Utilize external research and best practices to inform decision-making.
• Manage the Agency’s learning management system (LMS) and ensure accessibility of training resources.
• Provide training and support to managers and supervisors to enhance their leadership capabilities.

• Lead and refine recruitment strategies to attract and retain top talent.
• Oversee onboarding programs to ensure new hires have a seamless and engaging experience.
• Manage HRIS systems to optimize recruitment and onboarding processes.
• Directly oversee recruitment for senior management and executive roles.

• Develop talent pipelines and succession planning strategies to ensure future leadership growth.
• Support managers in effectively navigating organizational change.
• Establish metrics to evaluate the effectiveness of training and career development initiatives.
• Implement and oversee management and leadership development programs.
• Guide and educate teams on workflow improvement and job design best practices.

• Foster a diverse and inclusive work environment through tailored training and development programs.
• Implement strategies that support cultural competence among management and staff.
• Build and maintain partnerships that strengthen Crystal Stairs’ reputation as an employer of choice for diverse talent.

• Lead and mentor direct report staff, ensuring accountability, productivity, and professional growth.
• Promote a culture of integrity, collaboration, and continuous improvement.
• Conduct regular check-ins, staff meetings, and performance evaluations.
• Oversee resource allocation and budget management to align with organizational goals.
• Maintain strong teams characterized by technical expertise and mutual trust.

What You Bring:

• Education: Bachelor’s degree in Business Administration, Communication, Organizational Development, or a related field. A Master’s degree or HR certification is preferred.
• Experience: At least six (6) years of HR experience, with a strong background in recruitment, employee engagement, and training. Experience in an organization with 300+ employees and three (3) years of direct HR staff supervision is preferred.
• Expertise: Strong knowledge of employee training and development, ideally within a social services environment.
• Training Design: Proven ability to create impactful professional development programs using blended learning approaches.
• Presentation Skills: Excellent facilitation skills for in-person and virtual training sessions.
• Technology Proficiency: Experience with HRIS systems, LMS platforms, and MS Office (Excel proficiency required).
• Communication: Exceptional written, verbal, and interpersonal skills.
• Adaptability: Ability to manage multiple projects in a fast-paced environment.
• Leadership: Experience supervising and coaching HR staff to achieve departmental goals.