Business Systems Analyst

We are offering a contract to permanent position opportunity for a Business Systems Analyst with a focus on customer service and technical support. The role will be fully remote, and the successful candidate can be located anywhere, with a commitment to support Eastern Standard Time.

Responsibilities:

• Accurately and efficiently process customer credit applications
• Maintain precise customer credit records
• Resolve customer inquiries in a timely and efficient manner
• Monitor customer accounts and take appropriate action when necessary
• Provide technical knowledge and support in operational system/application and procedural issues to the business and IT
• Troubleshoot and analyze to determine root cause of issues
• Develop business processes and solutions to ensure quality, cost effectiveness, and timeliness of customer service
• Coordinate with IT, other teams, and vendors as needed to communicate issues and devise and implement long term remedies
• Provide ongoing user support for ad hoc questions, inquiries, and service requests
• Provide timely and accurate reporting/data on inventory productivity, user activity, and system performance on a regular and/or as requested basis
• Work collaboratively on projects and initiatives with the business and IT by eliciting and documenting
• Resolve medium moderately complex production issues by performing initial triage for severity and business impact of system/application failures
• Develop system support processes with IT, coordinate daily to resolve production support issues including application failures and user errors, document, track and report all system support activities. • Demonstrated proficiency in Customer Service
• Proven experience in Documentation and Reporting
• Proficiency in Microsoft Excel including Pivot Table functions
• Experience in providing Technical Support
• Knowledge and understanding of Compliance regulations and standards
• Familiarity with Planning Processes and Hiring Processes
• Proficiency with 'About Time' software
• Understanding of Security protocols and procedures
• Experience working with Vendors and managing vendor relationships
• Knowledge of Check Processing procedures
• Ability to Troubleshoot system issues effectively
• Proven track record of improving Productivity
• Experience with Financial Notes and related documentation
• Familiarity with Configuration Management and Change Management processes
• Understanding of Commision Functions and Business Process Functions
• Experience in creating Business Requirement Documents
• Knowledge of Computer Hardware basics
• Experience with system Enhancement processes
• Familiarity with the implementation and management of Bonus Programs
• Proficiency in Ad Hoc Reporting