Customer Service Representative - Signal Hill

This is a contract to permanent opportunity that offers a chance to engage with a diverse range of tasks within the industry.

• Provide exceptional customer service through phone, email, and chat, ensuring high levels of customer satisfaction.
• Accurately process customer orders and maintain detailed records.
• Handle inbound and outbound calls in a detail oriented and efficient manner.
• Use Microsoft Excel and Word for data entry and other tasks.
• Schedule appointments and manage customer inquiries.
• Stay updated and knowledgeable about the products offered.
• Take initiative in handling additional duties as needed to support the team.
• Use a customer relationship management (CRM) system to manage customer interactions and records.
• Ensure all customer inquiries are resolved in a timely and effective manner. • Minimum of 1 year experience in a similar role.
• Ability to efficiently answer inbound calls.
• Demonstrated experience in a call center customer service environment.
• Strong customer service skills and ability to improve customer satisfaction.
• Proficiency in data entry and managing customer information databases.
• Capable of handling email correspondence professionally and promptly.
• Experience in both inbound and outbound calls, with a focus on customer resolution.
• Proficiency in using Microsoft Excel for data analysis and reporting.
• Familiarity with Microsoft Word for document creation and management.
• Experience in order entry, ensuring accuracy and promptness.
• Ability to schedule appointments effectively, balancing customer needs and company resources.