New Haven - Desktop Support Technician - Onsite - Hartford, CT
Ovation Workplace services New Haven
Job Role Desktop Support Technician
Job Summary
Desktop Technician will provide day to day local remote desktop support, receive inbound calls, answer questions, troubleshoot and document steps performed to resolve challenges with hardware, software and application issues in a ticketing system.
The candidate will also need to facilitate
customer resolution for calls and engage their supervisors and managers to ensure operational
consistency across all shifts within the IT Support Center. Desktop Support Engineer provides Break
Fix, fault diagnosis and resolution. Providing fault analysis to customers various core operating
systems and platforms, as well be able to provide support and apply desktop fault resolution for the
approved application suite. Ideal candidate should have relevant 2-3 years experience in Windows
Desktop support.
Candidate Required Minimum Qualifications and Skills
Job Summary
Desktop Technician will provide day to day local remote desktop support, receive inbound calls, answer questions, troubleshoot and document steps performed to resolve challenges with hardware, software and application issues in a ticketing system.
The candidate will also need to facilitate
customer resolution for calls and engage their supervisors and managers to ensure operational
consistency across all shifts within the IT Support Center. Desktop Support Engineer provides Break
Fix, fault diagnosis and resolution. Providing fault analysis to customers various core operating
systems and platforms, as well be able to provide support and apply desktop fault resolution for the
approved application suite. Ideal candidate should have relevant 2-3 years experience in Windows
Desktop support.
- Provide first/second level contact and problem resolution for customer issues.
- Work with Third Party Vendors to remediate complex AV issues as needed.
- Provide timely communication on issue status and resolution.
- Maintain ticket updates for all reported incidents.
- Install, upgrade, support and troubleshoot XP, Windows 7, Windows 8.1, Windows 10 and
- Should have basic knowledge of Mac operating system, to support Apple pc users.
- Install, upgrade, support and troubleshoot for printers, computer hardware.
- Performs general preventative maintenance tasks on computers, laptops, printers.
- Performs remedial repairs on Desktops, laptops, printers and any other authorized peripheral
- Use diagnostic tools to troubleshoot problems associated with network connectivity, and
- Broad experience of IT with basic understanding of Networks, Servers, Audio/Visual, Smart
- This position requires the ability to work in a project-based environment requiring flexibility and
Candidate Required Minimum Qualifications and Skills
- Bachelors Degree or equivalent in Computer Science or related field.
- CompTIA A+, Microsoft Certified Professional (MCP) or better.
- Minimum of 18 months years of IT experience.
- Windows 7-10, Microsoft Active Directory, utilization of GPOs, MS Office 365, PC hardware
- Mobile device management including IOS and Android devices, Enterprise encryption solutions,
- Proven analytical, troubleshooting and problem-solving skills.
- Proven ability to multi-task, effectively determine priorities and meet SLAs.
- Excellent communication relationship-building and internal customer service skills.
- Adaptable and flexible in a fast-changing industry and work environment.
- Willing to work off-hours and weekends when required for projects or emergency support.
Ovation Workplace servicesBridgeport, 16 mi from New Haven
Job Role Desktop Support Technician
Job Summary
Desktop Technician will provide day to day local remote desktop support, receive inbound calls, answer questions, troubleshoot and document steps performed to resolve challenges with hardware, software...
New Haven
Office (to the "I am Yale New Haven" Standard of always making a great first impression)
• 1.1 Operates the Parking & Transit / Photo ID Systemsduring all designated and posted hours, as observed by the Supervisor, with no variations.
• 2. Performs...
New Haven
reference lab testing as needed
• 7. Perform testing as needed
• 8. Independently troubleshoot specimen-related problems.
• 9. Assist in training new employees.
• 10. Maintain hardware and equipment as needed.
• 11. Uses computer programs in laboratory...