Receptionist

You will welcome guests and greet people who visit the organization. You will also coordinate front-desk activities, including answering and routing inbound phone calls.

• Serve as the initial contact and representation of the organization, ensuring visitors and clients feel welcomed and their needs are attended to.
• Manage and maintain accurate customer records and process customer credit applications.
• Oversee the organization's lobby area, ensuring it is clean, neat, and well-organized.
• Answer, screen, and forward incoming phone calls, ensuring professional telephone etiquette at all times.
• Assist visitors, callers, or staff by routing calls to appropriate personnel within the organization.
• Adhere to company protocols regarding client communications, maintaining the confidentiality of all department/client communications.
• Evaluate shared workspaces at the end of the workday to identify special attention needed by housekeeping.
• Manage and maintain daily itinerary, including managing parking permits.
• Provide Administrative Support to the organization's office and program support as needed.
• Coordinate staff hospitality processes, including ordering catered lunches, issuing condolences, and generating birthday and anniversary recognition materials.
• Participate in assigned meetings, events, and learning as required. • Must have a minimum of 3 years of experience in a similar role
• Proficiency in answering inbound calls in a professional and courteous manner
• Experience in handling daily mail duties including sorting and distributing incoming mail
• Skilled in document scanning and ensuring files are accurately stored and maintained
• Proficient in filing and managing records, both electronic and paper formats
• Excellent interpersonal and communication skills
• Ability to work in a fast-paced environment and prioritize tasks effectively
• Knowledge of using office equipment such as fax machines, photocopiers, and scanners
• Strong computer skills, including proficiency in Microsoft Office Suite
• High school diploma or equivalent required
• Experience in the non-profit sector is an advantage
• Ability to handle confidential information responsibly
• Demonstrated ability to work both independently and as part of a team.