Technical Writer

We are on the lookout for a Technical Writer focused on the creation of a comprehensive troubleshooting manual for our video conferencing product.

Responsibilities:

• Develop a comprehensive troubleshooting manual for our video conferencing product
• Create clear, concise, and user-friendly documentation for software products
• Collaborate with internal teams and IT support to understand technical and operational issues
• Conduct thorough research to ensure the accuracy and relevance of all technical documentation
• Regularly update and revise the troubleshooting manual as needed
• Use your knowledge of Basic Troubleshooting to provide effective solutions to technical issues
• Employ your Video Conferencing skills to understand and address issues specific to the product
• Ensure all documentation meets company standards and adheres to regulatory requirements
• Provide support and guidance to end-users as they navigate through the troubleshooting manual
• Actively participate in team meetings to discuss ongoing issues and potential solutions.
• Proficiency in Technical Writing, with the ability to create clear and concise documentation for a variety of technical and non-technical audiences.
• Basic Troubleshooting skills, demonstrating the ability to diagnose and resolve technical issues efficiently.
• Experience with Video Conferencing tools, showing an understanding of setup, operation, and troubleshooting.
• Excellent interpersonal and communication skills, with the ability to collaborate effectively with a diverse team.
• Strong attention to detail, ensuring accuracy and consistency in all written materials.
• Proven ability to manage multiple projects simultaneously, maintaining a high level of organization and meeting deadlines.
• Bachelor's degree in a relevant field such as English, Communications, or Computer Science, or equivalent work experience in technical writing.
• Familiarity with industry-standard writing and editing tools, such as Microsoft Office Suite and Adobe Acrobat.
• Knowledge of technical writing principles, such as creating process flow diagrams and writing in active voice.
• Experience in a technology or software development environment is preferred.
• Ability to quickly grasp complex technical concepts and make them easily understandable in text and images.
• Demonstrated ability to write in explanatory and procedural styles for multiple audiences.
• Skilled at prioritization and multi-tasking.