Customer Service Coordinator
Norristown
Overview:
Salary $43,000 year
Title: Customer Support CoordinatorClassification: Non- Exempt
Scope of Position:The Career Resource Center (CRC) Support Coordinator (posted as Customer Support Coordinator) will engage with and use a job seeker approach
by coordinating with the Welcome, Career Services, and Business Services teams to support the
functions of the center’s Career Resource Center. Work with all CareerLink staff to achieve a
professional customer friendly environment and experience.
Responsibilities:
Essential Functions- Provides support to the Career Resource Center by communicating with the Welcome, Career
- Assists and monitors PA CareerLink® website registration and enrollment, resume assistance,
claim filing. Stay current on job opportunities to share with job seekers.
- Ensures all community and job seeker resources are current and available for customers
- Supports the reception area by greeting, directing, and assisting customers navigate through the
- Helps foster a customer-centric environment and meets customer expectations
- Encourages and communicates with job seekers to take advantage of training opportunities
- Informs job seekers of services available in partnership with PA CareerLink® Montgomery County
- Participates in staff meetings and staff development training
- Other opportunities as available
Qualifications:
Education and Experience Requirements- 1-3 years of experience working in customer service
- Excellent communication, analytical, and interpersonal skills
- Customer service, computer literacy, and data entry experience required
- Some college work is preferred, or an acceptable combination of education and experience
- Bilingual (Spanish) is a plus
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