Customer Service Representative

This role falls within the fast-paced and dynamic industry and requires the use of various MRP systems and software like QuickBooks.

Responsibilities:

• Ensure the accurate and timely entry and processing of customer orders.
• Maintain and regularly update customer order databases, ensuring the information is complete and accurate.
• Work closely with internal teams such as production, shipping, and inventory management to guarantee smooth order processing and fulfillment.
• Deliver exceptional customer support through various communication channels such as phone and email, addressing inquiries and resolving issues to ensure customer satisfaction.
• Manage and regularly check inventory levels to ensure product availability.
• Use QuickBooks software for various tasks such as invoicing, billing, and keeping financial records.
• Assist in the creation of reports related to order status, inventory levels, and customer feedback.
• Collaborate with the sales team to identify opportunities for upselling and cross-selling products and services.
• Utilize MRP systems for tasks such as order entry and inventory management. • Proficiency in Material Requirements Planning (MRP)
• Experience with MRP ERP System
• Knowledge of MRP Inventory management
• Familiarity with MRP System operations
• Ability to handle Order Entry tasks efficiently
• Proven experience in Customer Support
• Previous experience in a Call Center environment
• Excellent communication and interpersonal skills
• Ability to work independently and as part of a team
• Strong problem-solving and decision-making skills
• High level of accuracy and attention to detail
• Ability to multitask and manage time effectively
• Excellent customer service and relationship-building skills
• Ability to handle stressful situations and remain calm under pressure
• Computer literacy and familiarity with CRM systems
• Willingness to learn and adapt to new technologies and systems.