Data Center Technician/Field Analyst

The successful candidate will also be responsible for server configurations and equipment troubleshooting, among other duties.

Responsibilities:

• Schedule EDC workload for the building(s) and coordinate the movement of equipment between rooms, floors, and buildings.
• Translate IT and vendor requests into work orders and review all outstanding scope requests on a daily basis.
• Order appropriate facilities work and perform server configurations and equipment troubleshooting.
• Manage equipment decommissions and re-locations to maximize cabinet space and initiate power requests with the infrastructure team.
• Coordinate work requests with electrical contractor to ensure all service levels are met and provide detailed estimates of assigned projects.
• Monitor environmental conditions and cleanliness of technology spaces and support building power downs.
• Provide post-mortem reports of all troubleshooting and break-fix activity and offer on-call support when required.
• Manage installation requests from initiation to closure and allocate rack position for equipment installation.
• Accept delivery of equipment from staging and coordinate the scheduling of equipment and delivery of equipment to the installation location.
• Test all connections, make all final connections not made by electricians, and label all equipment front and rear.
• Support equipment "go live" for IT Business Units and accept all delivered circuits.
• Support, troubleshoot and perform break-fix work in conjunction with the Communication Room Group, vendor, and customers.
• Develop Method of Procedures for single mode fiber installs and perform quality assurance tests according to specifications.
• Update the various inventory databases each time a device is visited and perform audits and inventories of equipment in the Communication Room. • Minimum of 1 year experience as a NOC Technician.
• Proficient knowledge of Fiber Optics.
• Solid understanding and experience with Cisco Routers.
• Experienced in managing Router Switches.
• Familiarity with Physical Servers is essential.
• Proficient in Copper Cabling.
• Expertise in Network Cabling is required.
• Must have excellent problem-solving skills.
• Strong written and verbal communication skills are necessary.
• Ability to work in a team environment.
• Must be able to work in a fast-paced environment and handle multiple tasks.
• Proactive in learning new technologies and skills.
• Must have a high school diploma or equivalent.
• Relevant certifications in networking and IT hardware would be an advantage.