Customer Service Representative - Hybrid
with over 160 years of rich history and tradition. Recognized as One of America's Top Employers (Forbes) and A Best Places to Work (Business Insurance) The Hanover Insurance offer’s a collaborative environment that fosters development and growth.
Position Overview/Summary: As a Rating Specialist in Commercial Lines Service Operations, you are responsible for determining the premium for risks using automated and/or manual methods. In addition, you are also responsible for processing subsequent transactions and the issuance of policies using a variety of systems and resources including, but not limited to POS, PMS, ACT, Policy Creator, Microsoft Excel, and iBank.
Work completed by these individuals must meet quality and service standards.
Responsibilities:
- Developing knowledge of rating 1-3 lines of business using automated and/or manual methods.
- Completing timely and accurate issuance of CL policies, quotes, endorsements, and subsequent transactions using automated and/or manual rating methods.
- Formulating partnerships with CL Underwriters and Underwriting Technicians to deliver a timely and accurate product to customers, agents and insured’s.
- Rates and issues using automated methods (POS, PMS, and ACT) as well as using manual methods (i.e. manual creation of the declaration, manuscript endorsements) for multiple lines of business.
- Rating and issuance includes; new business, renewals, quotes, endorsements, non-renewals, rewrites, cancellations, crits, report values, and/or the registry for small and middle market business for multiple regions.
- Interprets issuance and rating instructions from Underwriters for new business, renewals, policy quotes, endorsements, rewrites, and cancellations for small and middle market business.
- Provide customer service support for agents and insured’s, handling various inquiries, resolving any errors and requests.
- Stays current with changing conformance or compliance issues, as well as procedural, system and/or workflow changes.
- Using both written and verbal communication skills provides customer service support for CL – Underwriters.
Skills:
- Data Entry
- Investigation
- Analysis - Risk
- Written Communication
- Verbal Communication
- collaboration
- MS Office
Qualifications:
- Years of experience: 1 year
- Experience level: Experienced
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Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.
At Randstad, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact HRsupport@randstadusa.com.
Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad offers a comprehensive benefits package, including health, an incentive and recognition program, and 401K contribution (all benefits are based on eligibility).
This posting is open for thirty (30) days.