Customer Service Representative
If you believe that you may be a great fit for the role, apply today or reach out to me at reona.hirai@randstadusa.com with your resume!
salary: $22 - $23 per hourshift: First
work hours: 7 AM - 3:30 PM
education: High School
Responsibilities- Supports international customers, regional sales manager and selling partners.
- Respond to customer inquiries by researching status of sales orders, repair orders or billing inquiries.
- Interact with other departments to ensure delivery schedule or help resolve account billing.
- Process warranty claims, handles customer returns or exchanges.
- Provide product and pricing information by way of phone inquiry, faxes and e-mail quotations.
- Coordinate standard customer inquiries concerning order status, ship date, price quotes, availability and related questions.
- Review orders for correct price, part numbers and descriptions per standard catalog listing.
- Enter orders and prepare quotes using QAD and SHIPS software.
- Prepare large tender offers.
- Prepare export routings and (SHIPS) documents.
- Obtain freight quotes from carriers or forwarders and coordinate consolidated shipments.
- Maintain associated records, activity logs, and documents.
- Requires ability to use company policies and procedures in resolving an array of problems.
- May provide work leadership to lower-level employees.
- Other duties and projects as assigned.
- Telephone Etiquette
- Customer Service
- Customer support
- Customer Relations
- Years of experience: 2 years
- Experience level: Experienced
Randstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad.
Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.
At Randstad, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact HRsupport@randstadusa.com.
Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad offers a comprehensive benefits package, including health, an incentive and recognition program, and 401K contribution (all benefits are based on eligibility).
This posting is open for thirty (30) days.
Qualified applicants in San Francisco with criminal histories will be considered for employment in accordance with the San Francisco Fair Chance Ordinance.
Qualified applicants in the unincorporated areas of Los Angeles County with criminal histories will be considered for employment in accordance with the Los Angeles County's Fair Chance Ordinance for Employers.
We will consider for employment all qualified Applicants, including those with criminal histories, in a manner consistent with the requirements of applicable state and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance.