Senior Analyst-Technical Support

This role sits within the IT sector and requires a range of skills, including Windows administration, scripting, and general hardware support.

Responsibilities:

• Provide tier-2 and tier-3 IT helpdesk support to address and document IT incidents and requests effectively and efficiently.
• Maintain and administer Windows 10/11, Server 2019 or newer systems.
• Write scripts using Windows batch, PowerShell, or Python to automate tasks and procedures.
• Assist in the deployment and maintenance of IT resources in offices, computer labs, and public areas.
• Evaluate, configure, test, and implement new IT equipment, software, and technology deployments.
• Showcase technology solutions to staff through demonstrations.
• Give feedback to improve IT service and support practices, procedures, and user instructional materials.
• Provide general hardware support for desktops, laptops, and mobile devices.
• Use ServiceNow, ITSM, or other major ticketing systems to manage and track support requests.
• Possess knowledge of administration of Enterprise batch scheduler.
• Applicant must possess a minimum of 5 years of experience in technical support or a related field.
• Proficiency in Citrix Technologies, Dell Technologies, EO/IR systems is essential.
• Familiarity with Mac Computers and Microsoft software is required.
• Experience with Active Directory management and Computer Hardware is necessary.
• Knowledge of Configuration Management and Deployments is a must.
• Applicant should have experience in Deskside Support and must be familiar with Windows 11, MS Windows 10, and Windows Server 2019.
• Proficiency in PowerShell Scripting and Python Scripting is required.
• Applicant must possess excellent problem-solving skills, and the ability to work well under pressure.
• Strong communication skills, both written and verbal, are necessary.
• Ability to work effectively in a team as well as independently is required.
• A proactive approach to problem-solving, along with a strong desire to learn new technologies, is desired.
• Applicant must demonstrate a high level of professionalism and a customer-oriented attitude.
• Must be able to manage multiple tasks simultaneously, prioritizing workload efficiently.