[ref. t6932220] Robert Half - Patient Care Coordinator

You will also be directly interacting with patients for insurance documentation and understanding current HIPAA laws.

• Manage patient appointments, making outbound & follow up calls to potential and existing patients
• Ensure professional and warm reception for all patients and obtain potential referrals
• Stay updated and promote current marketing promotions to patients
• Execute data entry tasks and schedule appointments using company scheduling protocols and internal scheduling database software
• Maintain patient-ready office conditions by managing our office supply inventory as per company approved lists
• Handle petty cash, bank deposits and credit transactions accurately
• Maintain an inventory of hearing aids
• Directly work with patients to collect all insurance documentation, ensuring understanding and adherence to current HIPAA laws
• Answer inbound calls and maintain electronic patient medical records efficiently
• Serve as an integral part of the medical front office, leveraging skills in managing patient medical records and understanding medical benefits. • Must have experience answering inbound calls within a medical or healthcare setting
• Proficiency in using Electronic Medical Record (EMR) systems is crucial
• Familiarity with handling and maintaining patient medical records
• Knowledge of medical benefits and insurance processes
• Experience working in a medical front office is required
• Prior work in a medical office, specifically in patient care coordination, is necessary
• Strong communication and interpersonal skills for effective patient interaction
• Ability to handle sensitive patient information with confidentiality
• High level of organization skills to manage patient records and appointments
• Ability to work collaboratively within a team and also independently when required
• Detail-oriented with the ability to multi-task in a fast-paced environment
• Must have a proactive approach to problem-solving
• Proficient computer skills, particularly in Microsoft Office Suite.