Service Advisor
Overview:
Temecula Valley Lexus is part of the OREMOR Automotive Group that owns and operates some of the top dealership in the nation. This is your chance to have a career opportunity with huge earning potential. We offer industry leading benefits along with an incredible culture that focuses on a work/life balance, teamwork, chemistry, and a family atmosphere while always looking at promoting from within our organization.
Our focus is on team member satisfaction while creating the best luxury experience for our guests and partnering up with our community.
SERVICE ADVISORS
We are looking for people that are honest, ethical with high integrity. A strong desire to succeed with no complacency. Teamwork and team chemistry is a very important part of our culture.
The Service Advisor is the center of communication for service/repair activities and the liaison between customers and the technicians. Serving as the primary point-of-contact for all automotive service and repair matters, the Service Advisor must listen and thoroughly understand customer problems, arrange for appropriate service/repairs, and set/manage expectations on the part of the customers and the technicians in terms of service delivery.He or she makes sure the customer knows what repairs are needed and what repairs and maintenance are recommended. No one wants to have to bring their car in, but our Advisors ensure the customer is satisfied that the vehicle will be repaired right the first time and in the shortest time possible.
Our ideal candidate has the following:
- High School diploma or GED.
- Service Advisor experience necessary.
- Must be a Certified Service Consultant.
- Ability to provide us with Customer Satisfaction Index (CSI) scores from previous employers.
- Broad scope of automotive mechanical/electrical knowledge.
- Excellent customer service skills.
- Confident and outgoing personality.
- Professional appearance and great communication skills.
So, if you are all of these and self-motivated and have a willingness to continuously prospect to sell/service the Lexus brand please apply!!
In addition to competitive pay, we offer our employees: Health, Dental, Vision, Life, 401K, Health &Wellness Program, community involvement and company paid vacation and holidays.
Responsibilities:
- Maintain an Excellent CSI (Customer Satisfaction Index) - a MUST!!
- Assist customers with any service needs they have for their vehicle.
- Schedules service for customers either in person or on the phone to ensure a prompt and accurate diagnosis of any problems with their vehicle.
- Makes repair recommendations and manages delivery of repairs by setting and managing customer expectations.
- Ensures that required documentation is complete and is in compliance with regulations and standards.
- Complies with and enforces all safety policies and procedures.
- Attends all staff meetings, trainings, and educational classes as required.
- Helps educate/train new staff members.
- Problem solving, reporting research results, attention to detail.
- Continually learn about product updates, features, accessories to better assist customer needs.
- Establish personal goals that are consistent with the dealership’s standards of productivity and devise a strategy to meet those goals.
- Demonstrate behaviors consistent with the Company's Values in all interactions with customers, coworkers, and vendors.
- Product knowledge & safety.
- Patience and high energy personality, computer literate management.
- Performs other duties as assigned.
Qualifications:
OUR IDEAL CANDIDATE SHOULD HAVE THE FOLLOWING- Service Advisor experience necessary.
- Ability to provide us with Customer Satisfaction Index (CSI) scores from previous employers.
- Broad scope of automotive mechanical/electrical knowledge.
- ADP/CDK computer programs experience a PLUS!!
- Must be a Certified Service Consultant.
- Pleasant/friendly demeanor and an outgoing personality.
- Excellent communication, customer service, and problem-solving skills, including the ability to maintain composure under stress.
- Excellent interpersonal skills to interact professionally with customers, vendors, and staff.
- Unrestricted driver's license and clean driving record.
- Able to drive both automatic and standard-transmission vehicles.
- Basic computer and internet skills.
- Product knowledge a PLUS!
- Willingness to learn.
- A desire to work in a commission, performance-based environment.
- Ability to multi-task and follow tasks as assigned.
- Professional appearance and work ethic.
- Self-Starter and Self-Motivator.
- Ability to work well in a process driven environment.
- Lexus or High Line experience a PLUS!
- Bilingual a PLUS!