Help Desk Analyst - West Chester

We are in search of a Help Desk Analyst to join our team. This role is based in West Chester, Pennsylvania, and offers a contract-to-permanent employment opportunity. The primary function of this role is to provide customer service and basic troubleshooting to our clients in the IT industry.

• Address and resolve customer inquiries in a timely and detail oriented manner
• Perform basic troubleshooting on Microsoft Windows and Microsoft Office Suite
• Ensure the maintenance of accurate customer credit records
• Process customer credit applications with precision and efficiency
• Monitor customer accounts and take necessary action when required
• Utilize Active Directory to manage user accounts and access
• Collaborate with team members to solve complex IT issues
• Continuously update job knowledge by participating in educational opportunities
• Ensure all customer service provided adheres to the highest industry standards
• Use problem-solving skills to quickly identify and resolve issues.

• Candidate must possess strong skills in Basic Troubleshooting
• Excellent Customer Service skills are required
• Experience with Active Directory is necessary
• Proficiency in Microsoft Windows is essential
• Strong problem-solving abilities are necessary
• Excellent communication skills, both written and verbal, are required
• Ability to work in a team-oriented environment
• Must be able to prioritize and manage multiple tasks simultaneously
• Must be able to handle confidential information with discretion
• Previous experience in a help desk or customer service role is desirable but not required
• detail oriented certification (e.g., CompTIA A+) is a plus but not a requirement
• Must have a strong commitment to continuous learning and staying updated with the latest technological advancements.

OVERNIGHT SHIFT / 100% ONSITE