[ref. r89830720] Associate Director, Patient Support Specialist Team (West) - R2095-3490
Insmed Incorporated Phoenix
This job was posted by https://www.azjobconnection.gov : For more
information, please see: https://www.azjobconnection.gov/jobs/6940941
the lives of patients living with serious and rare diseases. Our most
valuable resource is our employees, and everything we do is motivated by
a patients-first mentality. We are dedicated to growing our team with
talented individuals from around the world who are willing to challenge
the status quo, solve problems, and work collaboratively with a sense of
flexible work environment, where our employees are recognized for
leaning in and rolling up their sleeves. If you share our vision and
team can thrive. Every day, our employees turn their passion for science
and research into innovative solutions for patients. That/'s why we/'ve
been named the No. 1 company to work for in the biopharma industry in
July 2024, we became Great Place to Work-certified in the U.S. for the
fourth year in a row. We are also honored to have been listed on the
Best Workplaces in Biopharma, Best Workplaces in New York, PEOPLE
Companies That Care, Best Workplaces for Women, Best Workplaces for
appropriate patients to start and stay on their medications. Enhancing
critical capabilities around the patient and HCP experience /"post
prescription/" is the exact vision of the Insmed Patient Support Program
and the reason we are seeking top talent for the role of Associate
Director, Patient Support Specialist Team. Patients are the core of what
we do here at Insmed, and we are looking for top talent to help build, design, implement, and run dynamic end-to-end patient support offerings.
Do you want to be part of a team that puts patients first and puts a
strong focus on patient-centric initiatives? Do you want the opportunity
to lead and collaborate with cross-functional stakeholders? If so, we
want to hear from you! The Associate Director, Patient Support
Specialist Team will oversee the activities of the Patient Support
Specialist (PSS) team to support exceptional patient care aligned to
Insmed/'s values. This role will be responsible for monitoring workflow
and trends, identifying opportunities for operational efficiencies and
modeling tight collaboration across the organization. They will inspire
and develop their team, fostering a culture of growth and collaboration.
This position reports to the Director, Patient Services Operations and
will be located within a commutable distance of our Phoenix, AZ. This is
considered a remote role, but will be managing a team centered in
of a Patient Support Specialist Team.**Key Responsibilities:** **Team
Leadership:**
improvement, etc.
information, please see: https://www.azjobconnection.gov/jobs/6940941
**Company Description**
Insmed is a global biopharmaceutical company on a mission to transformthe lives of patients living with serious and rare diseases. Our most
valuable resource is our employees, and everything we do is motivated by
a patients-first mentality. We are dedicated to growing our team with
talented individuals from around the world who are willing to challenge
the status quo, solve problems, and work collaboratively with a sense of
urgency and compassion.
Guided by our core values of collaboration, accountability, passion, respect, and integrity, we aim to foster an inclusive, diverse, andflexible work environment, where our employees are recognized for
leaning in and rolling up their sleeves. If you share our vision and
want to work with the most dedicated people in the biopharma industry, come to Insmed to accelerate your career.
**Recognitions**
**Consistently Ranked Science /'s Top Employer**
Insmed is dedicated to creating a collaborative environment where ourteam can thrive. Every day, our employees turn their passion for science
and research into innovative solutions for patients. That/'s why we/'ve
been named the No. 1 company to work for in the biopharma industry in
Science /'s Top Employers survey for four years in a row.
**A Certified Great Place to Work**
We believe our company is truly special, and our employees agree. InJuly 2024, we became Great Place to Work-certified in the U.S. for the
fourth year in a row. We are also honored to have been listed on the
Best Workplaces in Biopharma, Best Workplaces in New York, PEOPLE
Companies That Care, Best Workplaces for Women, Best Workplaces for
Millennials, and Best Medium Workplaces lists.
**Overview**
Imagine a dynamic strategy that dedicates greater talent, creativity, and technology to drive the innovative HCP and patient support forappropriate patients to start and stay on their medications. Enhancing
critical capabilities around the patient and HCP experience /"post
prescription/" is the exact vision of the Insmed Patient Support Program
and the reason we are seeking top talent for the role of Associate
Director, Patient Support Specialist Team. Patients are the core of what
we do here at Insmed, and we are looking for top talent to help build, design, implement, and run dynamic end-to-end patient support offerings.
Do you want to be part of a team that puts patients first and puts a
strong focus on patient-centric initiatives? Do you want the opportunity
to lead and collaborate with cross-functional stakeholders? If so, we
want to hear from you! The Associate Director, Patient Support
Specialist Team will oversee the activities of the Patient Support
Specialist (PSS) team to support exceptional patient care aligned to
Insmed/'s values. This role will be responsible for monitoring workflow
and trends, identifying opportunities for operational efficiencies and
modeling tight collaboration across the organization. They will inspire
and develop their team, fostering a culture of growth and collaboration.
This position reports to the Director, Patient Services Operations and
will be located within a commutable distance of our Phoenix, AZ. This is
considered a remote role, but will be managing a team centered in
Phoenix to allow for occasional purposeful, in-person engagements.
**Responsibilities**
Deliver upon an industry leading Patient Support Program with leadershipof a Patient Support Specialist Team.**Key Responsibilities:** **Team
Leadership:**
- Oversee a remote-based PSS team, providing feedback, coaching and
- Inspire and motivate team members to achieve their best performance.
- Ensure that the team adheres to program guidelines and relevant
- Foster a collaborative and positive work environment that emphasizes
- Enable attainment of pre-defined service levels and key performance
- Conduct one-on-one meetings with Case Managers to regularly review
- Lead regularly scheduled team meetings to facilitate case
improvement, etc.
- Conduct audits on team/'s work, including calls and system
best practices.
**Program Management:**- Responsible for administrative team management (i.e., inbound
- Monitor the triage process to network Specialty Pharmacies based on
- Partner with internal stakeholders and external vendors to support
- Develop and implement strategies to achieve Patient Support Program
HCP experience.
**Process Improvement:**
Identify trends in the enrollment process and execute on ac
Mesa, 13 mi from Phoenix
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Program and the reason we are seeking top talent for the role of Associate Director, Patient Support Specialist Team. Patients are the core of what we do here at Insmed, and we are looking for top talent to help build, design, implement, and run dynamic...
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