Equipment Service Technician I
Position Summary:
Are you mechanically inclined with a knack for hands-on work? Do you enjoy a flexible schedule and working independently, but also have the support of a team? The Equipment Service Technician is a remote based Customer facing employee, primarily working inside hospitals.You will be responsible for troubleshooting and repairing medical equipment used in surgical procedures, as well as providing installation support on complex mechanical, electro mechanical and electronic units.
Individuals with experience working in HVAC repair, Mechanics, Maintenance, Refrigeration, Boilers, Chillers, Equipment Repair, Diesel and Automotive Repair, Aviation Repair, Plumbing, Electrical, etc. are often successful.
Technical Professional, Compliance-Regulatory and Continuous Improvement - 60%Customer Focus & Retention - 30%
Customer Growth - 10%
This is a remote based Customer-facing position. To support and service Customers in this assigned territory candidates must be based out of one of the following states: Illinois (Chicago/Niles area)
Duties:
- Perform fundamental troubleshooting, repairs, and maintenance of STERIS and competitor equipment, systems and components.
- Manage time effectively by prioritizing Customer and business needs and schedules autonomously to complete PM performance, service calls, warranty calls, equipment installations, field upgrade programs and other duties.
- Work with cross functional teams (Tech Support, Engineering and Service Contract Management), to escalate issues appropriately and utilizes advanced technology platforms to complete compliance regulatory requirements, and resolve and document troubleshooting issues.
- The Technician will provide Customers with information, pricing and repair options. With management support, build relationships with Sales to drive Customer experience and revenue opportunities. Learn to identify sales opportunities in assigned territory.
- Provide support to various locations within assigned territory depending on the service agreements and Customer needs.
Required Experience:
- High School Diploma or GED with 4+ years of work experience, with 2 of those years in a mechanical/technical role. Associates degree or related certifications in technical/mechanical area, competitive equipment training or related military experience may be considered towards technical experience requirement.
- Valid driver's license and the ability meet all required background and physical assessment elements to obtain and maintain existing and new vendor credentialing requirements.
- Customer and team engagement experience.
- Effective written and verbal communication skills.
- Basic computer skills (MS windows/email, navigation, mobile app, and ability to data input into multi systems).
Must be able to meet flexible schedules with potential overnights, as well as early/late hours, based on Customer and business needs.
Preferred Experience:
- Extensive hands on training and development.
- Career progression path within STERIS.
- Competitive pay and monthly incentive opportunity.
- Medical, vision, dental, life insurance, 401(k) with a company match, tuition assistance, and paid vacation time and paid holidays.
=== Company description
STERIS is a leading provider of infection prevention and procedural products and services, focused primarily on the critical markets of healthcare, pharmaceutical and research and medical devices. Our mission is to help our Customers create a healthier and safer world by providing innovative healthcare and life science product and service solutions around the globe.We have 12,000 employees worldwide, with over 3,000 in Customer-facing sales and service roles. Founded as Innovative Medical Technologies in Ohio in 1985, the company was renamed STERIS in 1987. Many of the businesses that have been acquired and integrated into STERIS have much longer operating histories, notably the American Sterilizer Company founded in 1894.
The STERIS Vision is inspired by our Customers' efforts to create a healthier and safer world, and guided by our legacy of leadership and innovation; we strive to be a Great Company. To STERIS, this means we will make a difference by providing world-class product and service solutions for our Customers, safe and rewarding work for our People, and superior returns for our Shareholders.