Office Assistant Ii - Baltimore

Compensation: $18.33 - $31.61 an hour

Job Description:

The role will also involve coordinating with medical teams, handling patient inquiries, and assisting with medical record operations, all while maintaining a professional and efficient office environment.

Responsibilities:

• Patient Interaction: Greet, register, and assist patients both in person and over the phone, triaging inquiries and ensuring excellent customer service.
• Administrative Support: Perform patient updates, registrations, scheduling of appointments, and insurance verifications in the practice management or electronic health record system.
• Insurance and Billing: Verify insurance information, ensure accurate claims submissions, and manage patient payments and payment reconciliations.
• Medical Records and Documentation: Maintain and organize medical and financial paperwork, assist with referrals, and monitor patient files for accuracy.
• Office Coordination: Manage supplies, restock materials, and ensure that patient care areas and waiting rooms are clean and organized.
• Team Leadership: Assist in training and overseeing team members in the absence of supervisory staff. Resolve conflicts and guide associates effectively.
• Specialized Support: In outpatient settings, assist with scheduling and document scanning; in physician centers, register patients for various specialties and coordinate scheduling.

Qualifications:

• Education: High School Diploma or GED required; Associate's or Bachelor's degree in healthcare-related field preferred.
• Experience: 3-4 years of medical office experience in a rehabilitation setting or a combination of education and experience. Experience with MedStar National Rehabilitation Network (MNRN) is a plus.
• Skills: Proficient in Microsoft Office (Word, Excel, Outlook), excellent verbal and written communication skills, and strong customer service abilities.
• Other Requirements: Ability to multitask, stay organized, and work independently in a dynamic environment.

About Us:

MedStar Health is a leading healthcare provider committed to delivering high-quality, compassionate care. Our team is dedicated to providing comprehensive medical services, ensuring a positive experience for patients and families. MedStar Health fosters a collaborative environment where professionals are empowered to contribute to the organization's mission of providing exceptional care.