[ref. p44684816] Boca Raton - Dental Call Center Representative

Why Choose Sage:

If you are ready to take the next step in your career and want a position with excellent earning potential with a stable, growing company, Sage Dental has what you are looking for.

Overview:

This individual will be expected to make a continual effort to promptly respond to patient calls and messages with a friendly, professional attitude and demeanor. Customer service experience and strong writing skills are required. Candidates fluent in Spanish is a plus!

Position Details:

• Full-Time Patient Service Support Coordinator (Call Center)
• Sage Dental Support Center is located in Boca Raton, FL
• 2-week training program provided
• Benefits such as Medical Insurance, 401(k), Vision, PTO, and more!
• Growth opportunity
• Competitive base pay

Responsibilities:

Essential Duties and Responsibilities include the following but are not limited to:

• Must be able to handle high volume inbound and/or outbound calls
• Listen to potential new or existing patients and understand the reason for their call, address all questions or guide them to the proper contact, and provide accurate and efficient responses
• Schedule appointments by obtaining all pertinent details and maintaining accuracy in data entry (Dentrix/Dolphin)
• Utilize scripts and tools appropriately
• Collect the insurance information from patients, if applicable, and make the proper notations on the schedule
• Diffuse difficult calls or seek assistance when necessary
• Offer marketing promotions and educate the appropriate calls on our in-house discount program
• Receive and promptly respond to real-time customer queries via webchat
• Ability to document issues and resolutions
• Provide exceptional customer service
• Meet daily, weekly, and monthly department goals set forth by management
• Take part in training and other learning opportunities to expand knowledge for individual growth and company initiatives
• Adhere to all company policies and procedures, and abide by HIPAA regulations

Qualifications:

• Ability to successfully relate to and communicate with team members and patients
• Strong team player willing to take direction, initiate business activities and work with management staff and peers
• Self-starter able to work with minimal supervision/direction and ability to multitask
• Professional demeanor and presentation
• Strong and effective written communication skills
• Creative thinker using sound judgment in workload coordination and technical matters
• Ability to organize work effectively and establish priorities
• Candidates who are fluent in Spanish is a plus