[ref. m9080924] Philadelphia - Collections Specialist

We are offering a permanent employment opportunity in the transportation industry at our Pennsylvania location. The role in focus is that of a Collections Specialist, an integral part of our team, who will be primarily involved in managing internal credit and collections activities for assigned customer portfolios, ensuring the smooth flow of our operations.

• Secure updates and promises of payment relating to delinquent customer accounts through regular monitoring and execution of collections activities via phone and email communications.
• Work in close coordination with the billing and accounting department to correct errors such as rebills, misapplied payments, overpayments, and freight bill corrections, leveraging imaging systems and electronic file networks.
• Develop strategies involving third-party collections firms, in collaboration with the department manager and company executives, based on customer responses and payment actions.
• Assist in assessing the adequacy of customer limits in context of current revenue trends through periodic review of account activities.
• Facilitate resolution of short paid invoices with customers, agents, and carrier services personnel, determining invoice revisions or setting up necessary chargebacks to driver and agent unit accounts.
• Provide support to the accounting department in obtaining customer payment remittance information relevant to assigned portfolio.
• Utilize accounting software systems to manage accounts receivable and billing functions, enhancing the efficiency of collection processes. • Proficiency in Accounting Software Systems
• Solid understanding of Accounts Receivable (AR)
• Ability to handle Billing Functions effectively
• Familiarity with Collection Processes