[ref. b20544602] Senior PeopleSoft Specialist - SPSS24-13881

Location: Albany, NY (Onsite)

Summary:

Mandatory Requirements:

• Senior level: 60-84 months of relevant experience

Desired Requirements:

• 72 months of Information Technology experience in at least five of the following areas:
• Liaison with functional users and management
• Requirements Gathering
• Configuration Management
• Release Management and Deployment
• Troubleshooting and Debugging
• Functional Documentation and Design
• Post Implementation System Monitoring
• Software Development Lifecycle Planning
• 72 months of experience performing configuration-based analysis in one or more of the following PeopleSoft modules: CRM, HCM, FIN, & IB.
• 72 months of experience in event intake, triage, incident response, incident escalation, and stakeholder communications.
• 72 months of experience in deployment and release management, including data analysis of object contention and configuration lists.
• 48 months of experience creating and maintaining standardized reports for executives and senior management.
• 48 months of experience in Change Management while fulfilling user requests, resolving incidents, and meeting operational commitments.
• 48 months of experience developing procedures, standards, workflows, documentation, and visualizations.
• Bachelor's Degree in any field.

Responsibilities:

• Document and categorize existing business processes.
• Compose and review business system documentation.
• Assist with communicating business process and system requirements to IT staff and other stakeholders.
• Identify, analyze, and solve production problems/issues using established business processes and technology.
• Review and analyze business process deficiencies requiring resolution during or after implementation.
• Perform configuration analysis to determine the most efficient way to migrate system changes.
• Collaborate with stakeholders to design and develop deployment plans for effective and efficient implementation of new business processes and system components.
• Facilitate the execution of deployment plans.
• Create and manage tickets in a ticket management system, determine the priority and severity of incidents, reassign to support teams, and ensure timely resolution of incidents.
• Work with business and technical staff to analyze and resolve problems identified during the deployment process.
• Coordinate with operational bureau managers and staff to facilitate, coordinate, and complete activities required for the Deployment Phase of the System Development Life Cycle.