Inside Technical Support Engineer - Commercial HVAC - ref. a58300523
Company Overview:
WHO WE ARE
Lennox International (LII) is a leading global provider of innovative climate control solutions for heating, ventilation, air conditioning, and refrigeration (HVACR) markets.
Here at Lennox, we realize that our greatest assets are our employees. This is why we are committed to providing limitless opportunities for growth and development of all our employees, largely promoting from within the organization.
Our Core Values of Integrity, Respect and Excellence are more than just what we say, they are what we do!
Job Description:
WHAT YOU WILL BE DOING
This consultant provides moderately complex technical assistance to dealers, contractors and field sales personnel to resolve system issues.
Duties include, but are not limited to:
- Provide troubleshooting and installation assistance of HVAC/R, VRF, Mini-Split equipment.
- Diagnose issues with refrigeration circuits, components and controls to guide callers to the appropriate resolution.
- Provide technical documentation to contractors, engineers and other personnel.
- Guide callers to the appropriate field personnel if first-hand attention is required.
- Document call information into the call-tracking database in the event additional follow-up is required.
- Identify and help implement process improvements.
Qualifications:
WHAT WE ARE LOOKING FOR- High school diploma or equivalent experience required.
- Typically requires at least 5 years of experience in the installation and service of HVAC/R equipment.
- 1 year service experience with VRF equipment.
- Strong knowledge and experience in the installation and service of HVAC/R equipment.
- Excellent verbal and written communication skills.
- Strong customer service skills.
- Strong analytical and troubleshooting skills.
- Ability to handle and prioritize multiple technical requests.
- Proficient in Microsoft Office Suite.
- Experience with SAP preferred.
WHAT WE OFFER
Lennox offers employees a variety of flexible work options. This position is a hybrid role working Monday through Thursday in the office with the option to work on Friday at home.- Competitive base salary
- Annual Bonus based on company performance
- Excellent medical plans designed to support healthy lifestyles
- Mental and financial health programs
- Outstanding 401k with company match
- Employee stock purchase program
- Community involvement opportunities
- Robust employee assistance program
- And much, much more!
The Compensation range for this position is approximately $62k - $80k and will be based on the candidate’s qualification, experience, and education.
WE VALUE DIVERSITY
Here at Lennox, we believe that diversity and inclusion is critical to our success as a global company, and we seek to recruit, develop, and retain the most talented people from a diverse candidate pool. Our goal is to build workplaces that reflect the communities where we live and work, support the growth and development of each team member as they strive to reach their full potential, and empower them to be their authentic selves.Lennox is an equal opportunity employer.
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