Help Desk Analyst I

Primary Responsibilities:

• Create, manage all staff, student and parent accounts for AD login, email, Office 365, Schoology and SIS access.
• Primary contact for Tier 1 Desktop Support incidents involving accounts, password resets.
• Maintain accurate monthly inventory counts of all school-owned technology
• Provide data exports for Annual Mailings
• On demand tracking of 1:1 devices
• First tier MDM requests, pushing apps, syncing troubleshooting and repair.
• Manage and coordinate vendors of warranted items.
• Troubleshoot and repair user systems with Windows 10, OSX, IOS, Linux, operating systems.
• Imaging technologies are used regularly
• Coordinates and completes projects as needed to maintain and support the technical environment.
• Other projects and tasks as determined by Department needs
• Document creation and maintenance procedures as needed.
• Maintain Teacher view of Student Account information

Technical Skills:

• 2+ years of experience working with Microsoft Windows 2012 Server, Windows 10, Mac OSX, iOS operating systems.
• 2+ years of experience with standard best practice imaging techniques
• Familiarity with basic networking technologies, protocols and web filtering as applied within an education institution
• Full comprehension of accepted industry standard troubleshooting practices.
• Proficiency in GAFE products and services

Position Type:Full-time

Positions Available:1

Job Categories:

Support Staff > Network Services

Job Requirements

A+, Net+ certifications preferred but not required.

At least 2 year(s) of relevant experience preferred.

Bachelor degree preferred.

Citizenship, residency or work visa required

Active Directory, MS Office 365, Tier 1 Support, Desktop Support, Troubleshoot, MS Windows 10, Apple iOS, Apple iOS, Linux, MS Windows Server 2012, Mac OS X, NET+