Century City - Full Time Key Holder

About the Company:

More than just apparel, Rhone is a mindset, championing the power of being a little better every day. With a relentless focus on performance, innovation, and style, our products are engineered to move with you—wherever the pursuit takes you. By the end of 2025, Rhone will operate 22 retail stores across the U.S., each serving as a hub for community, connection, and the Forever Forward mindset.

About the role:

The Key Holder will oversee other team members and open and close the store as needed. They should have a passion for fitness and living a healthy lifestyle.

What you’ll do:

• Act as the leader on the floor, driving store vision and purpose on the floor, as well as acting as the point of contact for all customer service and operational questions
• Mentor team members by being visible and setting an example for what great customer experience and product knowledge looks like
• Deliver in-the-moment feedback and recognition to Retail Sales Associates as needed, both new and tenured
• Foster and support a productive employee culture
• Gather feedback from customers, store team members, and via observation to report to store management team
• Deliver results while putting the customer first and applying an omni-channel mindset

• Be a Rhone product knowledge expert educating customers on features and benefits
• Assess the customer’s individual needs providing product recommendations
• Maintain presentation of the sales floor, product, signage, and displays in accordance with Rhone’s visual merchandising standards
• Work with store management to ensure shipping and receiving are processed in accordance with Company standards
• Maintain a neat and organized stockroom in accordance with Rhone’s organizational standards
• Take initiative by jumping in on any task, asking questions and sharing ideas
• Demonstrate inclusive behavior across team and customers

What you’ll bring:

• Strong interpersonal communication and customer service skills
• Strong organizational, time management and multitasking skills
• A positive attitude and an upbeat personality
• The ability to utilize technology effectively and engage with customers and your team to meet goals
• The willingness to learn, be open to feedback and take action as required
• Ability to learn procedural knowledge acquired through on-the-job training
• Ability to handle customer interactions and potential issues/concerns courteously and professionally
• Ability and desire to work in a tight-knit team environment

Job Requirements:

• Willing to work a flexible schedule including evenings, weekends, and holidays
• Available to work a minimum of 30+ hours/4 days a week
• Must adhere to scheduled shifts with punctuality
• Ability to lift 25 pounds
• Background in operations is a plus
• Comfortable climbing ladders, moving around regularly, and standing for extended periods
• Must be legally authorized to work in the United States
• Must be 18 years of age or older

What you’ll get:

• Company Health Benefits
• Generous clothing discount and quarterly clothing allowance
• Paid Time Off
• Bonus Incentive Program
• 7 Company Holidays annually
• 401(k) plan with Company matching (limited)

Other details:

• Primary location:Westfield Century City, Los Angeles, CA
• Reports to: Store Manager
• The hourly pay range for this role is $18 - $24 per hour

Rhone Apparel, Inc is an equal-opportunity employer and is committed to providing a workplace free from harassment and discrimination. We are committed to recruiting, hiring, training and promoting qualified people of all backgrounds, and make all employment decisions without regard to any protected status.