Front Desk Coordinator - Fountain Valley

We are offering a permanent employment opportunity for a Front Desk Coordinator in the healthcare industry. Based in Fountain Valley, California, the role involves working in a bustling hospital environment, assisting with administrative tasks, and providing excellent customer service to patients.

Responsibilities:

• Coordinating front desk activities and managing heavy foot traffic
• Processing patient demographic information including phone numbers, insurance details, addresses, reason for appointment, referring entities, and record retrieval locations
• Delivering outstanding customer service while handling incoming/outgoing calls
• Utilizing administrative skills for tasks such as data entry and organizing files
• Demonstrating proficiency in Microsoft Excel, Outlook, and Word for various tasks
• Employing basic medical terminology knowledge to ensure clear communication
• Handling patient inquiries and resolving issues promptly
• Keeping accurate records of customer credit applications and monitoring customer accounts
• Utilizing interpersonal skills to maintain a positive and efficient work environment
• Answering multi-line phone system effectively and courteously.
• Fluency in Vietnamese is required
• Proficiency in Administrative Assistance, with a proven ability to handle various administrative tasks simultaneously.
• Experience in Answering Multi-Line Phone System, demonstrating excellent communication and multitasking skills.
• Strong Customer Service skills, with a focus on providing a positive experience for patients and staff.
• Proficiency in Data Entry, demonstrating accuracy and attention to detail.
• Excellent Interpersonal Skills, with the ability to communicate effectively with diverse groups of people.
• Proficiency in Microsoft Excel, Microsoft Outlook, and Microsoft Word, demonstrating strong technical skills.
• Experience in Organizing Files, showing a strong ability to maintain orderliness and efficiency in the workplace.
• Knowledge of Basic Medical Terminology, demonstrating a basic understanding of the healthcare industry.
• Familiarity with the HealthCare Industry, demonstrating a comprehensive understanding of healthcare operations and regulations.