Help Desk Analyst I - Jacksonville

This role involves significant interaction with different technologies and requires a high level of organization and attention to detail.

Responsibilities:

• Handle onboarding and PC deployments with efficiency and precision
• Manage software installation through Intune, ensuring all systems are up to date
• Proactively address a backlog of tickets related to exits and asset retrieval
• Maintain regular communication with team members and clients to ensure the smooth running of operations
• Use ITSM Tools to streamline and automate processes where possible
• Utilize knowledge of Cisco and Citrix Technologies to solve complex problems
• Manage and troubleshoot issues with Mac Computers and Apple Devices
• Maintain accurate records of all activities and interactions
• Ensure the proper configuration management of all systems
• Refresh PCs as needed to maintain optimal performance
• Proficiency in Cisco Technologies is a must.
• Familiarity with Citrix Technologies is required.
• Hands-on experience with Mac Computers is essential.
• Proficiency in Microsoft software and applications is needed.
• Knowledge of Active Directory is mandatory.
• Ability to work with Apple Devices is crucial.
• Experience with Computer Hardware is required.
• Proven experience in Configuration Management is essential.
• Experience with Deployments is necessary.
• Ability to use Refresher tools is beneficial.
• Experience with ITSM Tools is important.