Assistant Director of Technology Service| McCormick Place Convention Center

Oak View Group:

Oak View Group is the global leader in venue development, management, and premium hospitality services for the live event industry. Offering an unmatched, 360-degree solution set for a collection of world-class owned venues and a client roster that includes the most influential, highest attended arenas, convention centers, music festivals, performing arts centers, and cultural institutions on the planet.

Overview:

The Assistant Director of Technology Services will plan and manage the activities of the administrative network team, as well as oversee the selection, integration, and performance of all administrative technology products. Provides support, guidance, and resolution for all facility LAN and WAN network infrastructure.

This role will pay a salary of $95,000 to $120,000.

For FT roles: Benefits: Health, Dental and Vision insurance, 401(k) savings plan, 401(k) matching, and paid time off (vacation days, sick days, and 11 holidays).

This position will remain open until Dec 31, 2024.

Responsibilities:

• Act as the hiring manager for the administrative network team.
• Manages the day-to-day operations of the administrative network team to include managing all maintenance of network infrastructure in a status that fully meets the administrative and event capacity and performance requirements.
• Works with Director of Technology Services to forecast future needs or opportunities for enhancements in the equipment and software and necessary refreshes and capital investment in the network infrastructure. Writes specifications for related bid or proposal processes.
• Manages all facets of the facility infrastructure, including but not limited to routing, switching, firewalls, system maintenance, updates, upgrades, local servers, telecom, hardware, software, personal technology, etc.
• Assists in best practice management and implementation of all LAN infrastructure, including switches, routers, firewalls, and UPS devices, as well as offering guidance and mentoring to administrative and event related technicians.
• Ensures that all networks are maintained and up to date with the latest security recommendations.
• Responsible for maintaining support contracts and ensuring that all administrative and event-related infrastructure, where applicable, is covered, offering recommendations to the Director of Technology Services as needed.
• Responsible for supervising, and developing all administrative related Technology Services personnel, including overseeing operation of the administrative network Help Desk.
• Assists all teams within the Technology Services department as needed, at the discretion of the Director of Technology.

Qualifications:

• A minimum of 5-7 years of Information Technology experience with 3 years minimum management experience
• A degree in information technology or a computer science field, along with a good knowledge of networking protocols and services such as TCP/IP, DNS, DHCP, and VPN.
• The ability to be a self-starter, handle multiple tasks, and meet firm deadlines.
• Excellent problem-solving, analytical, decision-making, and interpersonal skills.
• Excellent verbal and written communication skills.
• Strong customer service and relation skills.
• Strong experience with operational, administrative, and capital budgeting.
• Ability and willingness to work a varied event and deadline driven schedule.

Strengthened by our Differences. United to Make a Difference:

Our success is rooted in creating environments that reflect and celebrate the diverse communities in which we operate and serve, and this is the reason we are committed to amplifying voices from all different backgrounds.

Equal Opportunity Employer:

Oak View Group is committed to equal employment opportunity. We will not discriminate against employees or applicants for employment on any legally recognized basis (“protected class”) including, but not limited to veteran status, uniform service member status, race, color, religion, sex, national origin, age, physical or mental disability, genetic information or any other protected class under federal, state, or local law.