[ref. p34156800] Customer Service Rep - Somerset, KY (Starts 11/11/2024)

Overview:

OPEN INTERVIEWS:

Address: 75 Valley Oak Driver, Somerset, Kentucky 42503

Please bring a copy of your resume with you.

Please Note: After the submission of your application, you will receive an email to complete a virtual interview via our online interviewing platform/tool, “Verint”. This online interview must be completed for prompt consideration of employment applications.

Paid Training Start Date: Monday, November 11, 2024

Training Hours: Monday thru Friday: 9am - 6pm EST

• Please note: During Training, you will be assigned a set work schedule within the indicated hours of operation listed above.

Build Your Future! Come join our thriving team as a Customer Service Representative! We are seeking ambitious, self-motivated and driven people just like you for a rewarding career in the customer service arena.

• Paid training
• Team-oriented work environment
• Growth opportunity
• Comprehensive benefits package available: including medical, dental and vision, 401k retirement plan with employer matching, paid time off and paid holidays!

Responsibilities:

In This Role, You Will:

• Use multichannel communications (phone, chat, email) to assist customers with logging into, setting up and navigating accounts
• Provide high-levels of customer service, patience, and guidance to effectively assist with any and all questions or challenges customers may be experiencing with accounts

Qualifications:

Ideal Candidate Qualifications:

• Previous call center/customer service experience required (technical support experience highly preferred)
• Familiarity and savviness with Android/iPhone devices and applications
• High levels of patience to assist non-technical customers with accounts
• Ability to troubleshoot and resolve customer’s account issues with one-call resolution
• Ability to provide a best-in-class customer service experience
• Friendly and able to communicate effectively
• Experience using various communication tools (voice, chat, email)

This job description is not an exclusive or exhaustive list of all job functions that a team member in this position may be asked to perform. Duties and responsibilities can be changed, expanded, reduced, or delegated by management to meet the business needs of the company.

We provide Equal Employment Opportunity for all individuals regardless of race, color, religion, gender, age, national origin, marital status, sexual orientation, status as a protected veteran, genetic information, status as a qualified individual with a disability and any other basis protected by federal, state or local laws.

TSISP

Pay Range: USD $16.00 - USD $16.00 /Hr.