Medical Customer Service Rep

This role also necessitates the execution of additional tasks as required within the established procedures.

Responsibilities:

• Answer telephone calls and emails, providing information related to invoice status, check details, and Accounts Payable inquiries.
• Direct calls requiring additional assistance to the appropriate departments and ensure follow-ups are completed.
• Assist the Accounts Payable department with vendor statement reconciliations.
• Date-stamp and sort invoices daily upon receipt in the Accounts Payable department.
• Enter invoices requiring approval into the system for accurate record-keeping.
• Ensure customer inquiries are resolved efficiently and that follow-ups are conducted.
• Maintain and organize department supplies.
• Adhere to Service Standards to ensure quality customer interactions.
• Scan invoices requiring approvals and upload them to appropriate folders daily.
• Sort, file, and retrieve documents as needed.

Requirements:

• Education: High School Diploma or GED equivalent.
• Skills & Abilities:
• Ability to answer moderately complex questions and obtain information from multiple sources.
• Strong verbal and written communication skills.
• Ability to establish positive, customer-focused working relationships with various teams.
• Knowledge of accounts payable terminology.
• Proficiency in computer systems and relevant software.

If you are an organized, detail-oriented professional with a passion for customer service, apply today!