Customer Service Representative

We are in search of a Customer Service Representative to join our team in the Parsippany, New Jersey area. This role offers a contract to permanent employment opportunity in the industry. As a Customer Service Representative, you will be at the forefront of maintaining customer satisfaction by ensuring the accuracy of customer orders and resolving any issues that arise.

Responsibilities:

• Efficiently and accurately handle customer credit applications
• Keep customer credit records up-to-date and precise
• Respond to and resolve customer inquiries and complaints in a timely manner
• Review and process customer purchase orders in accordance with established procedures
• Confirm order details with customers within 24 hours of receipt
• Communicate actively with both new and existing customers regarding pricing, lead times, and any changes or requests
• Collaborate with the Logistics Team to gather and verify shipping information before directing an order to the appropriate warehouse
• Monitor open orders and shipments and notify customers proactively of any updates or issues related to their orders
• Work proactively with clients to understand their forecasts and future requirements to assist in planning shipments
• Ensure all order details, including pricing and quantity, are accurate before releasing an order
• Proficiency in Order Entry is required, as the role involves processing customer orders.
• Familiarity with Sage 100 is necessary, as the software is used extensively for business management.
• Experience with Shipping Documentation is essential, as the role involves preparing and managing shipping documents.
• Excellent communication skills, as the role involves direct contact with customers.
• Ability to work in a fast-paced environment, as the role requires multitasking between various customer service tasks.
• Detail-oriented and highly organized, as the role involves meticulous record-keeping and order tracking.
• Strong problem-solving skills, as the role may involve handling customer complaints and resolving issues.
• Proficiency in Office Suite, especially Excel, as the role involves managing and organizing data.
• Flexibility in working hours, as the role may require shift work or overtime.
• High school diploma or equivalent is required, higher education or certifications in related fields will be considered an asset.