Client Relations Analyst - New York

Basic Purpose and Function:

Responsible for providing effective customer service for internal and external customers by correspondence processing, client reporting, mail handling, and resolving account inquiries.

Specific Duties and Responsibilities:

Process all electronic and written correspondence

Process correspondence over multiple geographies

Maintain correspondence tracking spreadsheets

Pull correspondence and contribute to audit responses as needed.

Photocopy, sort and file customer correspondence as required

Count and sort incoming customer correspondence.

Print and scan customer correspondence.

Process Validation of Debt requests per client requirement.

Manage end to end Validation of Debt responses to customers.

Have knowledge of all client requirements, clearly define and communicate to fellow staff members or other departments as needed

Provide timely and accurate information to incoming client inquiries

Assist internal/external clients in accessing information, troubleshooting problems and reviewing inquiries

Other duties as assigned or needed

Qualifications:

One year of customer service experience

Ability to handle and prioritize multiple task simultaneously

Detail oriented

Computer and/or data entry experience

Strong communication skills [verbal and written]

Firstsource is an Equal Employment Opportunity/Affirmative Action Employer and maintains a Drug-Free Workplace.

Firstsource participates in E-Verify and we will provide the Social Security Administration (SSA) and, if necessary, the Department of Homeland Security (DHS), with information from each new employees I-9 to confirm work authorization.

To achieve this, we are dedicated to taking affirmative action to employ and advance in employment qualified individuals with disabilities, disabled veterans, and other eligible veterans.