[ref. w8233217] Sr. IT Support Engineer - Mount Laurel

The IT Support Specialist provides expert advice and leads in system / applications planning, performance, availability, integration, operations and/or release / deployment management. Must be willing to go onsite 2 days per week. Idealy candidate comes from the FI / Banking industry but need to have large org experience.

education: Bachelors

SUMMARY OF DAY TO DAY RESPONSIBILITIES:

• Primary subject matter expert in multiple areas and consults with clients/or project teams with respect to all aspects of operational support / solutions
• Works independently and/or autonomously as a senior/ lead on a diverse range of tasks / operational support of solutions and is relied upon to coach/ educate others
• Assignments are highly complex and multifaceted
• Acts as a key resource in the exchange of technical information for project teams, the business and/or outside vendors
• Create change records for releases.
• Manage emergency and expedited changes by working with multiple stakeholders and align to meet business needs.
• Coordinate with external/internal vendors and clients with respect to release communication and help them perform any integration testing efforts.
• Maintain documentation related to process and procedures on release builds and distribution lists.
• Promptly schedule packaging and new applications releases, engage partners. plan parallel work streams when possible.
• Effectively coordinate with L2 support team to handle incident management for outages.
• Respect client's technology delivery practices and standards, project management disciplines.
• Participate in disaster recovery planning (Define, Review, Test).

MUST HAVE:

1. ) Azure
2. ) Splunk or Dynatrace or Datadog
3. ) Level III support
4. ) Database (Oracle or SQL Server)
5. ) Support and Maintenance of BAU/minor project changes

1. ) Vendor Management
2. ) Change planning/activities
3. ) Disaster Recovery planning
4. ) API

qualifications:

• Experience level: Experienced
• Minimum 7 years of experience
• Education: Bachelors

• Azure (5 years of experience is preferred)
• Splunk (5 years of experience is preferred)
• Desktop Support (7 years of experience is preferred)
• Desktop Support (7 years of experience is preferred)
• Desktop Support (7 years of experience is preferred)
• SQL Server (5 years of experience is preferred)

Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.

At Randstad Digital, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact HRsupport@randstadusa.com.

Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad Digital offers a comprehensive benefits package, including health, an incentive and recognition program, and 401K contribution (all benefits are based on eligibility).

This posting is open for thirty (30) days.